Regional Office Administrator - VA

Applicants are considered for positions within the company without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity and/or expression, age, national origin or ancestry, physical or mental disability, military or protected veteran status, marital or parental status, medical condition unrelated to the person’s ability to perform the job, pregnancy, genetic information, political affiliation, citizenship, or any other basis protected by federal, state, or local laws.

Any offer of employment is contingent upon your successful completion of a pre-employment substance abuse and physical screening, verification of documents pertaining to your right to work in the United States using E-VERIFY, and completion of required employment documents

GRISWOLD INDUSTRIES

Job Description

Regional Office Administrator-VA

Job Summary

Under minimal supervision, reviews contracts and purchase orders for compliance with written quotes; administers assigned customer contracts; responds to customer inquiries as appropriate; performs order entry and expediting of orders; ensures sales orders conform to purchase orders, engineering specifications, and quality standards; provides prices and delivery date in response to phone inquiries; and performs related duties as required.

Reports to:

District Sales Manager

Examples of Duties and Responsibilities:

• Establishes and directs Regional Sales Order and Marketing policies, procedures, and operations;
• Answers phone and assist in gathering technical information and customer contact information;
• Resolves administrative, technical, and customer problems;
• Provides pricing and lead times in response to phone and email inquiries;
• Quotes customers based on recommendations from supervisor or provided stock number;
• Reviews Purchase Orders to ensure conformity to price, engineering specification, and quality standards;
• Works within appropriate pricing policy and sales strategies, according to Company goals, on major and special projects;
• Plans and executes all sales order activities necessary to interface with design engineers, specialists, customers, and users;
• Inputs new orders and changes into system and notifies Corporate of changes;
• Works within an established Region’s operating goals;
• Requests new and revised engineering drawing specifications as necessary;
• Expedites existing orders and update estimated delivery information;
• Drives orders by interacting with other departments such as Engineering, Production and Purchasing;
• Provides engineering data sheets as requested by customers;
• Completes returned goods authorizations and subsequent credit memos;
• Works closely with our Factory Inside Sales group to ensure orders are procured by deadlines;
• Participates from time to time as Company representative in market and trade shows and professional organizations;
• Handles Field Service Dept. account set-up and billing;
• Prepares repair order records and initiates billing of those repairs;
• Interacts with departments in Costa Mesa such as Sales Order Dept., Engineering, Production Control and Purchasing regarding the status of customer orders;
• Provides requested catalogs and product specifications; completes returned goods authorizations and subsequent credit memos;
• May be required to move or deliver parts/valves as needed for daily operation;
• Reads and follow company rules, policies, procedures, and safety guidelines;
• Travel may be necessary for training and other job-related activities;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

QUALIFICATIONS GUIDELINES:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education

High School Diploma or equivalent required. Proficient in Microsoft Office. Experience in MRP2, Syteline, or APICS and training in computer order entry; inside sales practices and procedures preferably in a manufacturing environment.

Knowledge/Skills/Abilities:

• Skilled in operation of computer hardware, office equipment and software applications functions involving sales and order entry work;
• Ability to be trained in company related software systems (ex: Syteline, SharePoint, Shiva, Microsoft OneNote & Teams)
• Ability to read and understand schematics, engineering drawings, bills of materials, and test reports;
• Ability to read and interpret purchase orders and product specifications;
• Ability to communicate and work cooperatively with others including co-workers and customers;
• Ability to understand and follow instructions;
• Ability to organize and complete assigned work as scheduled;
• Ability to type 45+ wpm.

Physical Requirements:

• Must be able to occasionally lift, move or carry literature, materials, pilot controls and small valves weighing up to 10 pounds;
• Ability to Input Data for extended periods of time during the workday;
• Ability to operate office equipment such as computers, printers, filing cabinets, photocopiers and other office equipment, as applicable;
• Ability to work (sit and/or stand) at a desk for majority of the workday; walking and/or standing may be required for extended periods of time, but not typical;
• Requires grasping, writing, sitting, standing, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual acuity;
• Ability to perform essential functions of the job, as defined;
• Reasonable accommodations provided upon request.

Special Requirements:

None

Griswold Industries is an Equal Opportunity Employer - BY CHOICE

Griswold Industry’s VEVRAA AAP is available to any employee or applicants for employment to inspect upon request.

• The AAP is available for inspection in the Human Resources office, located at 860 W. 17th St, Costa Mesa, CA 92627, between the hours of 7:00am and 2:00pm, Monday through Friday, with the exception of holidays and shutdown periods.

The pay range represents the low and high ends of the salary range we reasonably expect to pay for this position at the time of posting. An employee’s pay position within the salary range will be based on several factors, including, but not limited to, geographic location, experience, education, skills, qualifications, performance, and business or organizational needs.