UI Designer / Engineer - Software Asset Management

Gridiron IT is seeking a highly creative and user-focused UI Designer/ Engineer join our team supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program and play a vital role in shaping the user experience for our hardware and software asset management systems. This role involves designing intuitive and engaging interfaces for both software and hardware asset management applications while ensuring seamless and efficient asset management processes. You will be responsible for understanding user needs, creating innovative design solutions, and collaborating with cross-functional teams to deliver exceptional user experiences.

Responsibilities

• UI/UX Design for Asset Management Systems:
• Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets.
• Design user-role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system.
• Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements
• Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops).
• Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework.
• Ensuring adherence to platform architecture, design and standards.
• User Research and Analysis:
• Conduct user research to understand user needs, pain points, and workflows related to asset management.
• Gather and analyze user feedback to inform design decisions.
• Develop user personas and user journey maps to guide the design process.
• Collaboration and Communication:
• Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions.
• Present design concepts and rationale to stakeholders, clearly articulating design decisions.
• Participate in design reviews and provide constructive feedback to other designers, developers and architects.
• Usability Testing and Iteration:
• Develop and conduct usability testing to validate design solutions for both software and hardware interface
• Analyze usability testing results and iterate on designs based on user feedback.

Required Qualifications

• Ability to obtain and maintain a Secret Clearance
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications.
• Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules.
• Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians).
• Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch.
• Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components.
• Desired (Optional): Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
• Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow.
• Experience in Agile environments, including working in sprints with cross-functional teams.

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Requires Secret Clearance.

Compensation and Benefits

Salary Range: $75-80/hr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)

Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.

Gridiron IT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.