Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Intake Team as a Conflicts Manager, Matter Openings located in one of our multiple offices.

We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team.

Position Summary

The Conflicts Manager, Matter Openings helps oversee the intake/ matter openings workflow ensuring high-quality, accurate and timely processing of opening of new matters. Additionally, this Manager will assist with the coordination of various projects related to the opening of Pro Bono matters, lateral attorney matters and large-scale projects that involve opening of matters in mass and the maintenance of the firm’s conflicts database.

Key Responsibilities

• Assists the firm’s Pro Bono Shareholder with the intake and conflicts processes and procedures regarding the opening of pro bono matters
• Works collaboratively with the team’s Lateral Hiring team to facilitate the opening of new lateral hire client matters
• Audits the opening of lateral hire client matters and liaises with the records team regarding information needed to effectuate transfer of such records
• Assists team with the regular closing of client accounts with no open matters and no matter activity
• Reviews Conflicts Database to ensure dormant client and matters are closed in accordance with Office of Firm Counsel guidelines
• Assists GC Systems team with the closing of matters due to transfer or disengagement
• Supervises Matter Openings Coordinators and Specialists to ensure efficiency and accuracy regarding overall intake process concerning opening of matters for laterals and pro bono department
• Assists with training of intake team members regarding KYC (know your client), AML (anti-money laundering), CDD (client due diligence) research as well as trains and assists with questions from staff outside of the United States regarding related software
• Oversees the training and integration of new hire Matter Openings team members to learn applicable intake firm software, e.g., Intapp, Aderant, related KYC/ AML/ CDD software, related accounting software and applications, etc.
• Assists in training newly onboarded New Business team members to ensure proper understanding of intake workflow
• Supports internal clients (i.e., LSSs and Attorneys) with questions related to the department and its process and procedures
• Audits various department intake processes to ensure accuracy
• Consults with Senior Intake Manager and Chief Client Intake Officer, as necessary, to receive guidance on issues encountered to include, but not limited to, KYC/ AML / CDD searching, potential errors related to opening matters, and other tasks associated with the Matter Openings process
• Reviews and approves timecards and time off requests for Coordinators and Specialists,
• Maintains expertise in intake-related systems and recommend and assist in implementation of process enhancements to improve efficiency and accuracy
• Prepares and disseminates daily department memorandums
• Assists with other projects and tasks as assigned

Qualifications

Skills & Competencies

• Strong strategic decision making and proven leadership capabilities
• Exceptional interpersonal skills with the ability to influence, lead without authority, and successfully mediate conflicts
• Highly effective in fast paced, high demand environments with shifting priorities
• Advanced critical thinking, problem solving, and analytical abilities
• Expert-level project management skills with a track record of delivering results
• Agile learner with the ability to quickly absorb new information and adapt to evolving needs
• Skilled at giving and receiving direction and constructive feedback to drive team performance
• Self directed and proactive, with strong ownership of tasks and follow through
• Trusted to manage confidential and sensitive information with the highest level of discretion
• Flexible and responsive to changing work hours, schedules, and business demands
• Clear, concise, and professional communicator with excellent written, verbal, and organizational skills

Education & Prior Experience

• Bachelor’s degree required
• Previous intake and / or conflicts experience or comparable experience as a paralegal, legal assistant or other comparable position consisting of analytical reasoning or researching skills , preferred
• Previous experience supervising others

Technology

• Prior conflicts and / or accounting database software experience (i.e. Intapp, Elite, Aderant, etc.)
• Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel and Outlook
• Exceptional computer skills with the ability to learn new software applications quickly

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.