WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

Key Responsibilities

• Conduct patient onboarding and medication initiation support, including education on therapy expectations, administration techniques (e.g., injections), side effect management, and adherence strategies.
• Perform regular clinical follow-ups to assess treatment response, tolerability, adherence, and patient-reported outcomes; escalate or collaborate with prescribers when therapy adjustments are needed.
• Deliver comprehensive medication reviews and reconciliations, identifying drug therapy problems, optimizing regimens, and ensuring safe, evidence-based care.
• Provide ongoing patient counselling and disease state education, addressing clinical questions and empowering patients in self-management of chronic conditions.
• Develop and maintain clinical education materials (e.g., patient guides, injection training resources, disease state information, call scripts) to support consistent, high-quality patient care.
• Collaborate with physicians, nurses, and other healthcare providers to support coordinated, patient-centered care and resolve therapy-related issues.
• Monitor and document clinical outcomes and patient interactions, ensuring accurate and compliant records aligned with regulatory and organizational standards.
• Support adherence programs and persistence initiatives, including proactive outreach and follow-up for high-risk or priority patients.
• Participate in quality improvement initiatives to enhance patient experience, clinical outcomes, and operational workflows.
• Assist with training and mentorship of team members in patient counselling, onboarding processes, and clinical best practices.
• Contribute to program development and special projects, including new patient care pathways, education initiatives, and service enhancements.

WHO WE'RE LOOKING FOR

• Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD)
• Licensed and in good standing with the Ontario College of Pharmacists (Part A)
• Injection certification required
• Current CPR certification (for direct patient care roles)
• Demonstrated strength in patient communication, clinical follow-up, and chronic disease management

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.