IT Technician

Job Description

• incredible opportunity to join a great team in a critical specialist role.
• Feel valued with our competitive base salary plus incentives and benefits.
• Be a part of a truly inclusive and diverse team that’s making a positive impact every day.

About Great River North America:

In an evolving talent market, organizations that recruit the best people are the ones that succeed and outperform their competitors. This belief has guided us for more than 4 years in our mission to empower organizations by optimizing their recruitment strategy.

We have served 500+ of happy clients, delivering innovative talent acquisition services that attract and hire their biggest asset: their people. With clients across the UK, India, UAE, Canada, and the US, we’re a fast-growing recruitment services and technology company and we’re only just getting started! An IT professional to join our team is needed! You will manage a range of projects to support and enhance the company’s network systems.

**Responsibilities**:

IT system upgrades and projects implemented under the direction of senior technicians.

Assembling, maintaining, and configuring hardware and software components

**Responsibilities**:

• Provide IT support to end-users, troubleshooting hardware and software issues
• Set up and configure desktops, laptops, and mobile devices
• Install and maintain computer hardware and peripherals
• Respond to help desk tickets and provide timely resolution to technical issues
• Assist with computer networking tasks, including setting up VPN connections
• Collaborate with team members to ensure effective communication and problem-solving
• Document IT procedures and maintain knowledge base for future reference
• Utilize ServiceNow or similar ticketing system to track and manage IT requests

Qualifications

• Proven experience in IT support or desktop support role
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• Knowledge of computer networking principles and protocols
• Familiarity with common operating systems such as Windows, MacOS, and Linux
• Proficiency in troubleshooting computer hardware and software issues
• Ability to work independently as well as part of a team
• Excellent problem-solving skills and attention to detail

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

Contract length: 12 months

Pay: $30.00 per hour

**Benefits**:

• Flexible schedule
• Language training provided

Schedule:

• Monday to Friday
• On call

Application question(s):

• Do you have a Driving License?
• Do you have a Car?
• Are you able to work mornings, afternoons, evenings and may be nights during weekdays ?

**Experience**:

• IT support: 1 year (required)

Work Location: In person