Job Description Position Summary: Under the general direction of the Executive VP, Operations, the incumbent will be responsible for overseeing the day-to-day operations of the Casino; and supporting departments including our Hospitality and Entertainment verticals.

This role is responsible for ensuring the attainment of productivity, profitability and other key business performance metrics. It will also be directly involved in the strategic planning, implementation and managing of day-to-day operational initiatives, and other projects as assigned by the Executive VP, Operations. The AGM ensures adherence to the Company’s policies and procedures, establishes a culture of compliance, motivates and leads by example and supports Great Canadian’s learning environment while establishing a safe, engaging and welcoming work environment for all team members.

Key Accountabilities

• Identifying and implementing efficiencies in specific casino operating areas to maximize revenues, minimize expenses
• Enhance the guest experience and provide a safe and welcoming environment for all colleagues and team members.
• Ensuring guest service standards are maintained and exceeded throughout the casino operation.
• Ensuring procedures are followed consistently by all colleagues and team members; and operational processes are in line with Corporate and regulatory standards
• Establishing and tracking key performance measures for casino operating areas: employee engagement, colleague turnover, guest comments, etc
• Responding to and resolving issues as escalated; maintains positive employee, contractor and guest relationships; creates and fosters guest loyalty
• Providing leadership, direction mentoring and ongoing development to casino operations.
• Maintaining, analyzing and providing financial reports and making strategic recommendations to the Executive VP, Operations
• Coordinating the efforts of different departments to enhance teamwork, camaraderie and produce excellent results
• Enhance and engage our culture of compliance, establish best-in-class AML practices, and ensure that integrity is the foundation we build our objectives upon
• Implement and support individual, site, department and company specific goals
• Understand how to read a balance sheet, P&L statement and identify areas for improvement
• Supporting the implementation of new technology to ensure that our state-of-the-art facilities are continuously updated
• Ensure that all departments are working towards the same objectives and that any new initiatives are being shared at the site, bundle and corporate level
• Ensure employee engagement is top of mind. Develop site plans to initiate improvements and monitor progress throughout the year.

Education And Qualification Requirements

• Minimum 10 years of gaming management experience
• Minimum 3 years Director experience within gaming
• Oversight of multiple verticals within gaming industry
• Leadership in revenue generating gaming departments an asset
• Multi-property, bundle and jurisdictional experience an asset
• Cognos PAW and Google Looker experience an asset
• Proven leadership and motivational skills
• Must possess strong time-management, planning, decision-making, conflict-resolution, problem-solving and communication skills (oral and written).
• Ability to manage a large variety of projects and tasks simultaneously.
• Thorough knowledge of Ontario regulatory requirements; and Company policies and procedures
• Proficient in MS Office (Word, Excel, Outlook and Power Point)
• Smart Serve certification
• The ability to successfully obtain a criminal record check through the Alcohol and Gaming Commission of Ontario

About Us

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?