Graham Technologies is seeking a versatile Helpdesk Analyst / Systems Administrator to support users of an external-facing application within a small, agile team. This role blends hands-on technical support, system administration, and light development support.

The ideal candidate is comfortable diagnosing and resolving technical issues independently, including database updates, permission management, and application configuration changes. While the development team manages major code changes, this role will create well-documented, development-ready tickets and may contribute to minor development tasks or enhancements when operational workload permits.

This position requires strong troubleshooting ability, clear technical documentation, and the ability to collaborate across support, development, and security teams.

Location: Remote

Key Responsibilities

• Serve as the primary point of contact for incoming application support and helpdesk requests.
• Troubleshoot and resolve technical issues related to permissions, database updates, application functionality, and system configuration.
• Perform system administration tasks across application environments and user management platforms.
• Manage user access, account provisioning, and certificate-related issues.
• Document solutions, update knowledge bases, and maintain consistent support processes.
• Create and submit detailed, development-ready tickets for issues requiring code changes.
• Perform log analysis and system monitoring to diagnose issues and identify potential improvements.
• Assist with small development tasks or enhancements when helpdesk workload allows.
• Collaborate with development, security, and product teams to ensure stable application operations.

Required Skills

• Active Secret Clearance
• CompTIA Security+ Certification
• 2-4 years of experience in a helpdesk, IT support, or system administration role
• Demonstrated experience performing routine helpdesk tasks including:
• Database updates
• Permission and access management
• Account creation and user provisioning
• Certificate troubleshooting
• Strong technical troubleshooting and problem-solving skills
• Experience working with ticketing systems and documenting technical resolutions
• Experience with application log analysis and monitoring tools

Desired Skills

• Experience with Python, PowerShell, or other scripting languages
• Familiarity with software development workflows (Git, branching strategies, code reviews)
• Basic understanding of APIs and application integration concepts
• Exposure to cloud environments (Azure, AWS, or similar)
• Prior experience supporting product teams or application support environments

Compensation

At Graham Technologies, we believe in treating everyone with fairness and respect. Our compensation package is designed to ensure fair pay for work, reflecting our commitment to integrity.

Many IT companies offer similar services, but what truly sets us apart is our people! We care deeply about our employees and consistently show our appreciation-not just for the final outcomes, but also for the effort and dedication shown every step of the way. Additionally, our generous benefits package supports our team members in living fulfilling and prosperous lives.

Here are just a few highlights of what we offer:

• Four Weeks of Accrued PTO in the First Year
• Eleven Paid Federal Holidays
• Comprehensive Health, Dental, Vision, and Life Insurance
• 401(k) Plan with Annual Employer Contributions
• Flexible Schedules
• Reimbursements for Continued Education and Training

Why Graham Technologies?

Our Core Values Define Who We Are

• Value our Customers
• Care about our Employees
• Passionate about Innovation
• Believe in a Strong Work Ethic
• Rely on Teamwork
• Integrity Matters

Founded in 2007, GTech is a consulting services firm passionate about delivering tailored solutions that meet our clients' needs and maximize the value of their investments. We achieve this by providing top-notch professionals across the IT industry. Our team embodies integrity, commitment, and reliability, which are at the heart of everything we do.

We are also dedicated to fostering a culture of support for our employees-the lifeblood of our business. At Graham Technologies, we've built a family-oriented environment where team members are encouraged to maintain a healthy work-life balance, pursue their passions, and grow professionally through flexible schedules, continued education, and a strong sense of community.