Senior Product Manager | Canada | Remote

This a Full Remote job, the offer is available from: Canada

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a fully remote position and we're considering candidates in Canada EST.

About Product Management:

As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will collaborate with Grafana leadership on fine-tuning your product’s goals. You will be the primary advocate and expert in your area, with a strong ability to communicate needs, functionality, and details effectively both to external customers and internal stakeholders. The teams and people you will be interacting with will be 100% remote and globally distributed, so strong and proactive communication is essential.

Product Managers are the bridge that connect Engineering, Design, and UX to GTM. You are a facilitator who ensures the free flow of information across these teams and are expected to be technically proficient when representing our products to our customers.

The opportunity:

As the Senior Product Manager for Knowledge Graph (KG), you’ll own the entity model for Grafana Cloud that turns metrics, logs, traces, and profiles into a deterministic system of entities and relationships powering features like the Entity Catalog, Entity Map, RCA Workbench, and KG Insights.

Your primary mandate is activation and integration quality. Many Grafana Cloud products – like Application Observability and Kubernetes Monitoring — already plug into Knowledge Graph; your job is to move those integrations from partial to fully integrated and to ensure every new product builds on the graph from day one. You will define what “fully integrated” means per product (e.g., coverage, schema compliance, entity-link rates, and deduplication of modeling logic), drive the work to close gaps, and own low-friction activation so Knowledge Graph enriches the product experience automatically as customers enable different Grafana Cloud products.

Knowledge Graph is also the backbone for our AI capabilities – a deterministic graph lets Grafana Assistant and other AI features reason from structured context, so improving coverage and fidelity directly amplifies how effective and efficient our AI experiences are. Finally, you’ll own KG Insights and are responsible for defining the integration contracts so other squads can surface Insights in their UIs, ensure Insights appear automatically, and lead UX improvements to make Insights clearer and more actionable once coverage and fidelity are solved.

What You’ll Be Doing:

• Transform ideas and feedback into a product vision and roadmap
• Empathize with customer problems in order to collect user needs, requirements, and pain points
• Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
• Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering

What makes you a great fit:

• A BS/BA in Computer Science, a related field, or equivalent work experience
• 3+ years of experience in Product Management
• 3+ years of experience in a B2B SaaS product
• Experience using or building developer-facing tools, APIs, or platform services
• Ability to discuss APIs, data models, schema evolution, and distributed systems concepts
• Experience driving adoption of shared services or platform capabilities across multiple product teams
• Experience working with Engineering and Design teams build delightful products and features – with sounds UX – in a fast-paced environment
• Excellent written and verbal communication skills