Senior Software Engineer - Delivery Intelligence

Our Philosophy: Customer First, Always

Every line of code we write starts with a simple question: does this make the customer experience better? Speed, reliability, and delight are not just metrics—they are promises we make every time someone opens the app. We believe the best delivery technology is invisible to the customer: orders arrive fast, ETAs are accurate, and the experience feels effortless. This role exists to make that promise real at scale, and every system you build will be measured against the standard of customer trust.

That customer-first mindset extends to our driver partners. When drivers are well-compensated, engaged, and set up for success, customers get faster deliveries and better service. The systems you build will create a virtuous cycle: happier drivers, faster deliveries, more satisfied customers, stronger business.

The Role

We are looking for a Senior Software Engineer who will own and advance the systems that drive delivery efficiency at Gopuff. You will sit at the intersection of operations research, applied AI, and full-stack engineering—building intelligent systems that decide how drivers are paid, how orders are routed, how delivery windows are compressed, how drivers stay engaged through gamification, and how we retain the best drivers on the platform.

This is not a role where you simply maintain existing services. You will design and deploy AI agents that autonomously reason about complex logistics decisions: dynamically adjusting driver incentives based on real-time demand, predicting delivery times with high fidelity, designing gamification loops that keep drivers motivated, and surfacing actionable recommendations that reduce cost-to-deliver while keeping drivers fairly compensated and customers delighted.