Customer Service Advocate/managment

Overview

Join our dynamic team as a Customer Service Advocate/Manager and become the driving force behind exceptional customer experiences! In this role, you will lead customer service initiatives, supervise a dedicated team, and ensure seamless communication between clients and the company. Your energetic approach and leadership skills will empower your team to deliver top-tier support, foster positive relationships, and contribute to the overall success of our organization.

This paid position offers an exciting opportunity to develop your management expertise while making a meaningful impact on our customers’ satisfaction.

Responsibilities

• Lead and supervise a team of customer service representatives, providing guidance, coaching, and performance feedback to ensure high-quality service delivery
• Manage daily operations of the customer service department, including workflow coordination and issue resolution
• Develop and implement strategies to improve customer satisfaction, retention, and loyalty through proactive communication and problem-solving
• Oversee project management tasks related to customer service initiatives, ensuring timely execution and achievement of goals
• Communicate effectively with clients across multiple languages (multilingual skills preferred) to address inquiries, negotiate solutions, and foster positive relationships
• Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities for sales growth
• Train new team members on company policies, communication techniques, and conflict resolution to maintain a motivated and skilled workforce

Skills

• Strong project management abilities with experience overseeing multiple tasks simultaneously
• Multilingual proficiency in English plus additional languages is highly desirable
• Proven leadership and supervisory experience in customer service or management roles
• Excellent communication skills—both verbal and written—to clearly convey information and negotiate effectively
• Demonstrated analysis skills to interpret data, identify issues, and implement solutions swiftly
• Customer service expertise with a focus on building rapport and resolving conflicts professionally
• Sales acumen with the ability to identify upselling opportunities during customer interactions
• Strong organizational skills with the ability to manage projects from inception to completion

This role is perfect for energetic professionals eager to lead teams, enhance customer experiences, and grow within a vibrant organization. We are committed to supporting your development through ongoing training opportunities while rewarding your dedication with a paid position that recognizes your contributions. Join us in creating memorable customer journeys that inspire loyalty and drive success!

Must be Available all shifts, All different times and be open to working other locations as well if needed.

Accountablitiy is a plus and also with the understanding this job is not something to walk into thinking it is an easy job.

Pay: From $13.00 per hour

Benefits

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person