Description

support project

Requirements

Job Title: Operations Manager – Telecom Migration Project

Location: Hyderbad

Experience: 10–15 Years

Industry: Telecom / Data Migration / IT Services

Role Overview:

We are looking for an experienced Operations Manager to lead end-to-end operations for a large-scale Telecom/Data Migration program. The role involves managing 24×7 support operations, ensuring SLA adherence, driving governance, and enabling seamless migration execution through strong coordination and operational excellence.

Job responsibilities

Key Responsibilities

Operations & Delivery Management

Own and manage end-to-end operations for telecom/data migration programs

Ensure SLA compliance and sign-offs with consistent service delivery

Establish and drive a robust operations framework for 24×7 support

Monitor and improve operational KPIs, efficiency, and service quality

Governance & Reporting

Define and execute governance models, including stakeholder communication cadence

Provide daily/weekly/monthly reporting on project health, risks, and performance

Drive process alignment and compliance across teams

Team & Capability Management

Manage team capacity planning, resource allocation, and utilization

Oversee shift roster planning for 24×7 operations

Lead people management, including performance, engagement, and retention

Identify knowledge gaps and drive structured training plans

Migration & Coordination

Drive conversion/migration coordination across cross-functional teams

Ensure seamless execution of migration activities with minimal business disruption

Collaborate with engineering, QA, and business teams for issue resolution

Access & Knowledge Management

Govern access management ensuring compliance and security standards

Ensure proper documentation and knowledge management practices

Conduct retrospectives and drive continuous improvement initiatives

Required Skills & Qualifications:

Strong experience in Telecom or Data Migration projects

Proven expertise in Operations Management & Support (24×7 environments)

Solid understanding of Microservices Architecture

Hands-on experience in Governance, SLA management, and Reporting

ITIL Certified (mandatory or preferred)

Experience in process alignment, operational frameworks, and service delivery models

Strong exposure to capacity planning, shift management, and training programs

Soft Skills:

Excellent communication and stakeholder management skills

Strong people management and leadership capabilities

Ability to work in a high-pressure, fast-paced environment

Strong problem-solving and decision-making skills

Additional Requirements

Proven experience in production support environments

Willingness to work in 24×7 shift-based model

Experience managing large, cross-functional teams

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.