Ocean Export Specialist

Overview

As the Ocean Export Specialist, you will be responsible for processing ocean export shipment. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Job Description

• Provide strong customer satisfaction.
• Must possess a comprehensive understanding of the Export Regulations or other government agency regulations.
• In-depth understanding of the Ocean Export process.
• Complete process of ocean shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
• Receive, review, and ensure documentation is accurately processed, distributed, and released to carriers, customers and agents in a timely manner.
• Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
• Maintain strong and professional relationships with ocean intermediaries, transportation agencies and drayage companies.
• Track and trace shipments providing updates to clients and sales.
• Responds to emails and rate requests in a timely manner, assisting local sales efforts.
• Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
• Understand department process flow, looking for best practices to improve operational efficiency and productivity.

Qualifications

• Minimum 2+ years of Ocean export experience in freight forwarding (required)
• Experience in freight forwarding Ocean operations processes and procedures
• Excellent customer service and communication skills
• Basic Software Skills

Salary Range : USD 45,000 - $65,000 depanding on experience.