Associate Product Manager

<p>Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.</p> <p>Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.</p> <p><strong>Why Join Relay?</strong></p> <ul> <li><strong>Work at the Edge of Innovation: </strong>We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.</li> <li><strong>Massive Scale: </strong>Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.</li> <li><strong>LIT Culture (Learning, Impact, Teamwork):</strong> We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.</li> <li><strong>Hyper-Growth Trajectory: </strong>With high growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.</li> <li><strong>Best-in-Class Perks:</strong> Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.</li> </ul> <p><strong>Ready to help us build the Intelligent System of Action?&nbsp;</strong></p> <p>Relay, a dynamic and rapidly growing tech startup based in Raleigh, is on a mission to revolutionize frontline work. For decades, technology has supercharged the desk worker while leaving behind the 80% of the global workforce who don’t sit at a desk. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We’re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.</p> <p>The products you will help define and deliver fall into two critical areas: customer-facing products designed to empower our frontline workers, and internal-facing systems that drive Relay's operational efficiency and business scalability. These internal products include systems like our contract management and billing platform (Cirrus) and the account management front-end (HQ), which primarily serve our Sales and Customer Success teams. Depending on business needs and your fit, the scope of this role may include dedicated focus on either customer-facing or internal-facing products, or a combination of both.</p> <h3>Job Overview:</h3> <p>As an Associate Product Manager (APM) at Relay, you will help define and deliver products that drive our business forward. You'll partner closely with engineering, and cross-functional stakeholders to ship features that delight customers and accelerate Relay's growth.</p> <p>You will act as the crucial bridge between our engineering team and the rest of the business—translating customer needs, market signals, and stakeholder input into clear, well-framed problems for engineering to solve. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You'll have meaningful ownership from day one and will be encouraged to leverage AI and automation to push the boundaries of what our products can do. <strong>This role will be based full time in person in our Raleigh, NC headquarters.</strong></p> <h3>Our Product Philosophy:</h3> <p>At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:</p> <ul> <li>Provide Context, Not Just Tasks: You will not simply hand over a list of stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.</li> <li>Own the Stakeholder Friction: When issues arise, you will absorb and resolve them. You will understand the technical constraints of your product area well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.</li> <li>Be a Calming, Decisive Presence: You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to engineering.</li> <li>Contribute to Global Optimization: You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team's time.</li> </ul> <h3>What You Will Do:</h3> <h4>Product Strategy &amp; Delivery</h4> <ul> <li>Drive the roadmap for your product area, collaborating with Engineering to deliver viable, high-impact products and ensure timely, high-quality delivery.</li> <li>Write detailed user stories for both new features and product enhancements.</li> <li>Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.</li> </ul> <h4>Customer &amp; Stakeholder Engagement</h4> <ul> <li>Develop a deep understanding of your users—whether external customers or internal teams—through interviews, data analysis, and direct engagement.</li> <li>Document, analyze, and prioritize feedback through structured discovery work and review of feedback channels.</li> <li>Represent the voice of the customer in sprint planning and product reviews to ensure that business and user goals remain aligned.</li> <li>Drive product adoption and enablement by developing clear release notes, training materials, and alignment sessions with go-to-market and customer-facing teams.</li> </ul> <h4>AI &amp; Automation Integration</h4> <ul> <li>Collaborate with our engineering team to fine tune models that harness our proprietary data sources and durable customer value.</li> <li>Proactively identify opportunities to leverage AI/ML to enhance our products, derive deeper insights, and unlock new value for users.&nbsp;</li> <li>Design and implement strategies that automate manual workflows, allowing customers and internal teams to focus on the work that matters most.</li> </ul> <h3>What You Will Bring to This Role:</h3> <ul> <li>0–3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.</li> <li>A Bachelor's degree in Business, Econ, Computer Science, or related technical or field.</li> <li>A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.</li> <li>Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.</li> <li>A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.</li> <li>A builder mindset and eagerness to roll up their sleeves and defeat inertia to create customer value</li> <li>Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.</li> </ul> <h3><strong>About us: Relay culture, benefits &amp; perks:</strong></h3> <p>Our culture hinges on Relayers getting<strong> LIT</strong> up in an environment that fosters learning, impact, and teamwork (LIT) where we can *<strong><em>CHASE*</em></strong><strong> </strong>the best work in our lives. We call this<strong> BWIML </strong>(pronounced <em>bee wimmel = </em>Best Work In My Life)!</p> <p>It's truly amazing what engaged team members can achieve together. Our ever-evolving list of <strong>benefits and perks</strong> means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future.&nbsp;</p> <h3><strong>At Relay, we offer...</strong></h3> <ul> <li>100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you</li> <li>Generous Paid Time Off</li> <li>401(K) Savings Plan + Company Match</li> <li>Baby Cash Reward + Paid Parental Leave</li> <li>Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam</li> <li>Free Snacks and Fun Times</li> <li>Latest tech, standing desks, and all the accessories and software you need to succeed in your role</li> </ul> <p><strong>Ready to build something great with us? We can't wait to hear from you.</strong></p> <h3><strong>Join Us On-Site in Raleigh!</strong></h3>