IT Field Engineer Level 2 (Metro Vancouver)

of Absolute requirements to be considered:

• You are a Canadian Citizen, Permanent Resident or have valid work permit
• You live in the greater Vancouver area
• You are available to travel/work daily 8am to 5 pm, minimum 2 days per week
• You have access to transport, preferably your own vehicle
• You have a minimum of 2 years of relevant experience
• You must be able to communicate fluently in English

About us

Global IT Star Consulting Corp is a Canadian company operating in four provinces. We provide professional IT field services to clients that are based in our service areas: Metro Vancouver, Kelowna (BC), Edmonton(AB), Calgary(AB), Regina(SK), Toronto and Ottawa (ON), and Saskatoon(SK).

Our work environment includes:

• Above average compensation + paid travel
• Frequent opportunities to earn more
• Growth opportunities
• Relocation opportunities

Job Overview:

We are seeking a skilled and motivated Field Engineer to join our team. As an IT Field Engineer, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.

Duties

• Provide technical support and troubleshooting assistance to clients in the field
• Communicate professionally, follow SOPs, and promptly transmit job documentation.
• Install, configure, and troubleshoot hardware and software for computers, servers, POS/kiosks, printers, and networking equipment.
• Resolving general IT issues related to jobs.
• Conduct system upgrades and updates as necessary.
• Collaborate with team members to ensure efficient and effective service delivery.
• Provide training and guidance to end-users as needed.
• The technician requires their own transport.
• Must have at least 2 years PC/laptop/server/POS/kiosk/network repair and installation experience.

Skills

• Strong technical skills with experience in software and hardware troubleshooting and installation
• Excellent English communication skills, both verbal and written
• Proficient in using Microsoft Office, email and ticketing systems for documenting support activities
• Familiarity with MacOS, Linux, and Windows operating systems
• Knowledge of LAN and network connectivity troubleshooting
• Ability to work independently and prioritize tasks effectively
• Industry relevant certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, Cisco Certifications.
• Be able to pass a background check. Legally allowed to work in Canada.

Job Types: Part-time, Casual, Freelance

Pay: $25.00-$45.00 per hour

Benefits

• Company events
• Flexible schedule
• Mileage reimbursement

Application question(s):

• Are you legally authorized to work in Canada (citizen, permanent resident, work permit)
• Do you have a field technician tool kit?

Experience

• IT hardware and software repairs: 2 years (required)

Location:

• Metro Vancouver Regional District, BC (required)

Work Location: In person