Part-time Service Desk Analyst

About the position

GDC IT Solutions is currently seeking a Part-Time Service Desk Analyst.

Position Overview

The Service Desk Analyst will be responsible for providing excellent customer service and technical support to end users.

Responsibilities

• Provide Customer Service support via phone and email
• Provide Customer Service skills to technical and non-technical end users
• Patience and experience in working with non-technical users will be required
• Understanding and troubleshooting Active Directory

Requirements

• Associate degree in IT or higher, or the equivalent in work experience.
• Knowledge of desktop operating systems including Windows 7, 8, 8.1 and 10.
• Experience working with the MS Office suite & browser-based applications.
• Strong oral and written communication skills.
• Working knowledge of PC Hardware configurations and troubleshooting.
• Basic understanding of LAN/WAN technology.

Nice-to-haves

• Experience supporting users in the Manufacturing and/or Healthcare industry.
• Experience with Active Directory is a plus.

Benefits

• Career Growth Opportunities
• Employee-Centric Environment
• Comprehensive Benefits Package
• Holiday and Vacation
• Equal Opportunity Workplace