Technical Account Manager

Role Overview

GMI Cloud is building next-generation AI and GPU cloud infrastructure to support fast-scaling AI companies, research labs, and enterprise customers. The Technical Account Manager (TAM) plays a critical customer-facing role, working at the intersection of customers, infrastructure, and operations to ensure successful delivery, adoption, and long-term account success.

Key Responsibilities

• Serve as the primary technical point of contact for assigned customers.
• Build trusted relationships with customer engineering and operations teams.
• Coordinate with internal infrastructure, data center operations, and engineering teams to ensure smooth delivery.
• Support customer onboarding, deployment, and scaling of AI/GPU workloads.
• Identify performance, utilization, and cost-optimization opportunities.
• Conduct regular operational and technical reviews with customers.
• Advocate for customer needs internally and drive issue resolution.

Qualifications

• Experience in technical account management, customer success, operations, or project management within cloud, AI infrastructure, or data center environments.
• Comfortable working with technical customers and cross-functional internal teams.
• General understanding of AI infrastructure concepts such as GPU servers, Kubernetes, high-performance networking, and storage.
• Strong communication, organization, and follow-through skills.
• Ability to manage multiple priorities in a fast-moving environment.

Preferred Qualifications

• Experience supporting enterprise or AI-scale customers.
• Exposure to hyperscale data center or AI infrastructure environments.
• Bilingual communication skills (English / Chinese) are a plus.