Vice President, Business Systems

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

GitLab is seeking a VP of Business Systems to lead the strategic vision, architecture, and execution of enterprise systems powering our global go-to-market, customer, and financial operations. Reporting to the CIO, you'll oversee a distributed team of approximately 60 professionals across Sales Systems, Customer Systems, and Finance Systems. Our enterprise systems and processes are the backbone of our company, and this role is an opportunity to not only power those systems but also drive roadmaps for future scaled growth.

As a strategic leader and trusted advisor to the executive team, you'll drive transformational initiatives that enhance Quote-to-Cash, enable usage-based billing, and leverage AI across sales, customer success, and support. You'll establish governance frameworks that balance agility with control, architect solutions integrating our tech stack (Salesforce, Zuora CPQ, NetSuite, Coupa, Zip, Workato, Zendesk, Gainsight), and foster a culture of empowerment and accountability in a fully distributed, async-first organization. This role demands both strategic vision and technical depth—someone who can design system architectures, understand complex data flows, and keep technical teams honest on scope and delivery.

What You'll Do

Enterprise Systems Strategy & Roadmap - Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives. Define the multi-year roadmap for Sales, Customer, and Finance systems
Quote-to-Cash Excellence - Lead improvements and evolution of Quote-to-Cash processes and systems. Drive improvements across CPQ, order management, billing, revenue recognition, and collections to deliver seamless experiences while ensuring accuracy and compliance.
Usage-Based Billing & Monetization - Architect sophisticated usage-based billing capabilities supporting GitLab's consumption models. Partner with Monetization, Fulfillment, and Revenue Accounting to enable flexible pricing, accurate usage tracking, and automated billing.
AI-First Transformation - Champion AI and automation integration across Sales, Customer Success, and Support systems. Identify high-impact use cases, establish governance for responsible AI adoption, and measure business outcomes.
Systems Governance - Establish enterprise-wide governance frameworks, including architectural standards, integration patterns, data policies, and change control.
Technical Architecture & Integration - Design and oversee technical architecture connecting our enterprise applications. Ensure robust, scalable integrations through API-first approaches, optimized data flows, and moder

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An Overview of This Role

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