UX Researcher, AI

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

About the Role

You'll be joining GitLab's UX Research team, supporting our core AI domain - working on features like Duo Agent Platform, GitLab Knowledge Graph, and Agent Marketplace to name a few.

We're looking for someone who can balance speed with rigor - moving quickly when needed while ensuring research quality. You'll lead tactical studies (helping teams make fast decisions) and contribute to strategic research (shaping our AI product direction). This role requires comfort with ambiguity and the ability to adapt your approach based on team needs and timelines.

You'll work alongside Senior and Staff UX Researchers who will support your growth, while building strong collaborative relationships with your Product Design and Product Management counterparts.

What makes this role unique:

Focus on AI/ML product research for enterprise developer tools
Opportunity to shape how developers experience AI-powered features
Fast-paced environment where research directly influences design decisions
Work on cutting-edge AI UX challenges

What you’ll bring

Empathetic, curious and open-minded.
Deep experience running mixed-methods research.
Experience working directly with stakeholders and be comfortable guiding them to the most appropriate research approach (in particular if they have a different opinion).
Experience working in a highly iterative, fast paced environment, and have the ability to pivot with sudden changes in direction.
Self-motivated and self-managing, with strong organizational skills.
Ability to ramp up to a highly technical domain quickly.
Share our values, and work in accordance with those values.
Able to conduct research in a fully remote setting.
Experience working on enterprise and/or developer tooling products is a plus.
Experience working on AI products, particularly for enterprise dev tooling, is a plus.

What you’ll do

Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.
Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.
Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.
Use a wide variety of qualitative and q

Job Description

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