Revenue Systems & Processes Manager

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An overview of this role

As a Revenue Systems & Processes Manager, you will be the technical business partner that connects Revenue Strategy & Operations (RSO), IT, and go-to-market teams to deliver scalable, efficient revenue systems and processes. You will translate complex business needs from across RSO—including Sales Operations, Customer Success Operations, Professional Services Operations, and Deal Desk—into clear, actionable requirements for IT teams, primarily across our Salesforce landscape and related tools like Zuora, Ironclad, Clari, and Gainsight. Reporting to the Director of Revenue Systems & Processes, you will manage internal RSO project prioritization, drive cross-functional initiatives from requirements through implementation, and serve as product owner for revenue systems projects. Over your first year, you will establish yourself as the trusted technical adviser for revenue systems, building partnerships across RSO and IT, shaping the roadmap for seller experience improvements, and supporting initiatives that enable our sales organization to operate efficiently.

Some examples of our projects:

Implementing a new Salesforce-based deal approval matrix, from gathering requirements with business leads through handoff and execution with IT
Partnering with RSO, IT, and Legal on Zuora CPQ and Ironclad CLM implementations and optimizations
Optimizing Professional Services operations workflows in Salesforce to support PS transformation initiatives

What you'll do

Lead discovery and requirements-gathering with Revenue Strategy & Operations (RSO) teams including Sales Operations, Customer Success Operations, Professional Services Operations, Deal Desk, and other go-to-market functions to translate business needs into clear, complete system and process requirements that reduce time from concept to IT intake and minimize scope changes.
Develop and document detailed business and technical requirements, process flows, and use cases for Salesforce, Zuora CPQ, Ironclad CLM, and related tools to enable scalable, recurring SaaS quote-to-cash workflows and improve the quality and completeness of requirements delivered to IT.
Act as technical adviser and product owner for RSO projects, developing deep familiarity with Salesforce technical architecture to serve as voice of the customer in solution design and delivery, collaborating with IT to identify, scope, design, and deliver solutions (not as developer or administrator).
Own end-to-end delivery of revenue systems projects across the RSO organization (such as approval workflows, CPQ configurations, system integrations, and process optimizations), from scoping and prioritization through IT handoff, testing, and rollout, ensuring projects are delivered on time, within agreed sc

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An overview of this role

What you'll do

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