Junior Software Implementation Specialist

GIRO IS YOUR WAY FORWARD At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery. Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together. Why choose GIRO?

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision AN ENVIRONMENT FOR GROWTH Here, we focus on an inclusive and positive environment. We offer a range of benefits, including
• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support: Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward. YOUR CONTRIBUTION TO A POSITIVE IMPACT On a day-to-day basis, you will play a key role in supporting our existing clients in the use of our software, while developing an in-depth understanding of how it works. You will work at the intersection of technology, quality, and client needs, directly contributing to the reliability of our solutions and to customer satisfaction. This is an ideal role for someone who enjoys understanding software at a deep level, solving complex problems, and continuously learning. Your responsibilities: Provide support and guidance to our clients in the use of the software, including troubleshooting technical issues related to implementation and configuration Configure the software based on clients’ specific needs Participate in quality assurance activities, including validating fixes and configurations Contribute to technical documentation (processes, configurations, best practices) Develop a deep understanding of the software, its features, and its use cases THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM Solid understanding of fundamental computer science concepts (e.g., algorithms, data structures), useful for analyzing software behavior and diagnosing complex issues 0 to 3 years of experience Ability to analyze user needs and translate them into concrete solutions Strong ability to solve complex technical problems Comfort with technical investigation and troubleshooting Excellent communication skills—clear, structured, and pedagogical Natural curiosity and a strong desire to continuously learn Assets that will help you stand out Experience in a similar role Experience with or a demonstrated interest in APIs, used in software implementation and integration projects Experience with object-oriented programming (OOP) Knowledge of or interest in operations research READY TO HELP SHAPE THE FUTURE WITH US? Apply today and connect with our Talent Acquisition team. We look forward to meeting you! In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures. Employment Conditions Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date. The masculine form is used solely to simplify the text. Don't see any opportunities that match your profile? Submit a spontaneous application so we can stay connected! Whoever said software development can’t be fun has never worked at GIRO! We offer a friendly environment with the development of expertise and collaboration at the heart of everything we do. GIRO is a global leader in optimization software for public transport and postal operations, planning and management. Every day, our solutions help move millions of people and millions of parcels more efficiently. From Los Angeles to Sydney, New York to Paris and Singapore, major cities and postal operators around the world count on our software to drive forward their urban mobility. Headquartered in Montréal, GIRO has over 700 full-time employees, mostly in software development and operational research. By investing 30% of our resources into R&D we continuously advance our products and expertise in the industry.