Head of People

<div class="content-intro"><h2><strong>About Gigs</strong></h2> <p data-start="67" data-end="227">At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.</p> <p class="p1">Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.</p> <p data-start="585" data-end="974">Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.</p> <p class="p1">If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.</p> <h2><strong>Things We Care About</strong></h2> <p>We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.</p> <ul> <li><strong>Speed. </strong>We move and we ship. We set bold deadlines and treat every week like it matters.</li> <li><strong>Ownership.</strong> If you see something broken, fix it. We don't wait for permission.</li> <li><strong>Customer Obsession</strong>. Our customers' product is our product.</li> <li><strong>Ambiguity. </strong>We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.</li> <li><strong>First principles. </strong>We don't ask how things have been done before. We ask why they were done that way at all.</li> </ul></div><h2 class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>The Role</strong></h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">People at Gigs is not a support function. It's how we build a company where employees can do the best work of their lives.&nbsp;</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're hiring a Head of People who turns strategy into systems, plans, and measurable outcomes. A builder who creates clarity, sequences work, and makes teams faster. You'll own people partnering, people operations, and workplace, and run the operating rhythm across all three.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Ideal backgrounds: Chief of Staff to a CPO, senior People Ops leaders, or operators who have owned company-wide people programs.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The role reports to our founders and is based in New York. Salary: $250K+</p> <h2 class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Do</strong></h2> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2"><strong>People Partnering.</strong> Be the trusted partner to our leaders. Support org design, team health, performance, and the hard conversations managers avoid. Catch problems early.</li> <li class="whitespace-normal break-words pl-2"><strong>People Operations.</strong> Run our core cycles: performance reviews, calibrations, engagement surveys, onboarding, offboarding, and policy. Own the HRIS, the data, and compliance across the US and EU.</li> <li class="whitespace-normal break-words pl-2"><strong>Workplace.</strong> Own the experience across our hubs in New York, San Francisco, Amsterdam, Berlin, and London. Make each one a place people actually want to come to.</li> <li class="whitespace-normal break-words pl-2"><strong>Manager Enablement.</strong> Give managers the tools and confidence to lead well. Less process, more clarity.</li> <li class="whitespace-normal break-words pl-2"><strong>People Analytics.</strong> Define the metrics that matter. Build dashboards leaders actually open.</li> </ul> <h2 class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What We're Looking For</strong></h2> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You understand that people are the highest leverage thing in business today.&nbsp;</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">We're not looking for a traditional HR and compliance professional. We want a world-class operator who builds people systems that compound and help us win. Someone who sees recruiting, development, and org design as competitive advantages, not cost centers.</p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="whitespace-normal break-words pl-2">Extensive experience across People, Operations, and Culture as an operator, Chief of Staff, or people leader. You've run complex, cross-company programs end to end. You plan well, sequence work, manage dependencies, and ship.</li> <li class="whitespace-normal break-words pl-2">Talent density is your obsession. You know the difference between a team of 8 strong players and a team of 12 average ones.&nbsp;</li> <li class="whitespace-normal break-words pl-2">You're comfortable with data. You define the metrics, build the dashboards, and let the numbers inform the call. You design processes that scale and cut the ones that don't.</li> <li class="whitespace-normal break-words pl-2">You have real vision on the future of work. You want to help Gigs employees reimagine their careers, make AI a day-to-day tool across the company, and build an AI-forward workplace people actually want to be part of.</li> <li class="whitespace-normal break-words pl-2">You've hired and managed people across the US and EU, worked with legal, payroll, and PEO partners, and know how to stay compliant without slowing everything down.</li> <li class="whitespace-normal break-words pl-2">Founders and managers come to you with hard problems. You know how to be an effective advisor or coach.&nbsp;</li> </ul><div class="content-conclusion"><h2>Work At Gigs</h2> <p>At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. <strong>You should expect regular time in one of our</strong> <strong>hubs</strong>, as well as occasional travel for team workshops, customer meetings, and <strong>Gigs Republic, our bi-annual company off-site</strong>. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.</p> <h2>What We Offer</h2> <p>At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan</p> <p><em>Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our <a href="https://gigs.com/careers">Careers</a> page.</em></p></div>