Site Reliability Engineering

<div class="content-intro"><h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">Who we are:</span></h1> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/blog/">blog</a>&nbsp;and follow us @InsideGeotab on&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://www.instagram.com/insidegeotab/">Instagram</a>. Join our&nbsp;<a class="MuiTypography-root MuiTypography-inherit MuiLink-root MuiLink-underlineHover css-sbvzk" style="color: rgb(102, 120, 140);" href="https://careers.geotab.com/newsletter-subscribe/">talent network</a>&nbsp;to learn more about job opportunities and company news.</span></div></div><div class="MuiGrid-root css-1spul5l"> <div class="MuiGrid-root css-1spul5l"> <div class="MuiGrid-root css-17v2lcf"> <h1><span style="color: rgb(37, 71, 123);">Who you are:</span></h1> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer professional who with training, will be able to quickly contribute to the Site Reliability team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!</span></p> <h1><span style="color: rgb(37, 71, 123);">What you'll do:</span></h1> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">As a part of the Site Reliability Engineering team, your key area of responsibility is to ensure the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability.&nbsp;</span></p> <h1><span style="color: rgb(37, 71, 123);">How you'll make an impact:</span></h1> <ul> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Act as a primary escalation point for critical production application/product issues.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Clearly communicate incident status, impact, and resolution steps to internal stakeholders.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Conduct system tests to validate performance, reliability, and successful remediation of issues.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Contribute to building a culture of learning from incidents.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.</span></p> </li> </ul> <h1><span style="color: rgb(37, 71, 123);">What you'll bring to the role:</span></h1> <div class="MuiGrid-root css-17v2lcf"> <ul> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">3 - 5 years experience in SRE/DevOps/Tier 3.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Strong troubleshooting skills with a systematic problem-solving approach.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Extensive experience resolving critical incidents in production environments.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Strong proficiency in Linux and operational scripting (Bash, Powershell, Python).</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience with database/dataset querying (GoogleSQL, PostgreSQL, BigData), automated configuration management (via tools like Ansible), and GitOps tools (Argo CD).</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience with data visualization platforms (e.g., Apache Superset/BigQuery Visualizations).</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Familiarity with cloud platforms (GCP/Azure/AWS), container orchestration (Kubernetes), and monitoring/alerting systems (e.g., Prometheus stack including AlertManager/Grafana).</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Understanding of application environments (e.g., .NET/C#) for troubleshooting purposes.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Understanding of fundamental networking concepts (TCP/IP, HTTP, DNS, Load Balancing) are considered assets.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis, troubleshooting assistance, incident summarization, and automation scripting.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience with incident management processes.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Excellent verbal and written communication skills.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Strong analytical skills with the ability to problem solve and develop well-judged decisions.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Strong team player with the ability to engage with all levels of the organization.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides) or equivalents</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p><span style="color: rgb(102, 120, 140); font-size: 12pt;">Entrepreneurial mindset and comfortable in a flat organization.</span></p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p>To be eligible, candidates must have continuously resided in the continental United States for at least three years immediately preceding their application. Successful applicants will be required to provide verifiable documentation of continuous lawful residency. Some exceptions may apply to US citizens.&nbsp;</p> </li> <li style="color: rgb(102, 120, 140); font-size: 12pt;"> <p>Ability to pass an enhanced background check, including a drug screening test (if applicable) and a credit check.</p> </li> </ul> </div> <h1><span style="color: rgb(102, 120, 140); font-size: 14px;">If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.</span></h1> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-1spul5l"><span style="color: rgb(102, 120, 140);"><strong>Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.</strong></span></div> <div class="MuiGrid-root css-1spul5l">&nbsp;</div> <h1 class="MuiGrid-root css-1spul5l"><span style="color: rgb(37, 71, 123);">Why job seekers choose Geotab:</span></h1> <div class="MuiGrid-root css-1spul5l"> <div class="MuiGrid-root css-1spul5l"> <p><span style="color: rgb(102, 120, 140);">Flex working arrangements</span><br><span style="color: rgb(102, 120, 140);">Home office reimbursement program</span><br><span style="color: rgb(102, 120, 140);">Baby bonus &amp; parental leave top up program</span><br><span style="color: rgb(102, 120, 140);">Online learning and networking opportunities</span><br><span style="color: rgb(102, 120, 140);">Electric vehicle purchase incentive program</span><br><span style="color: rgb(102, 120, 140);">Competitive medical and dental benefits</span><br><span style="color: rgb(102, 120, 140);">Retirement savings program</span></p> <p><strong><span style="color: rgb(102, 120, 140);">*The above are offered to full-time permanent employees only</span></strong></p> </div> <div class="MuiGrid-root css-1spul5l"> <h1 class="MuiGrid-root css-1j4zddb"><span style="color: rgb(37, 71, 123);">How we work:</span></h1> <div class="MuiGrid-root css-17v2lcf"> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">At Geotab, we have adopted a&nbsp;flexible hybrid&nbsp;working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <div class="MuiGrid-root css-17v2lcf"><span style="color: rgb(102, 120, 140);">Geotab verifies candidates' eligibility to work in the United States through<a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf"> E-Verify</a>, an internet-based system operated by<a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf"> U.S. Citizen and Immigration Services</a>.</span></div> <div class="MuiGrid-root css-17v2lcf">&nbsp;</div> <h1 class="MuiGrid-root css-17v2lcf"><span style="color: rgb(37, 71, 123);">Other employment statements:</span></h1> <div class="MuiGrid-root css-17v2lcf"> <p><span style="color: rgb(102, 120, 140);">Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</span></p> <span style="color: rgb(102, 120, 140); font-size: 8pt;">We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf"> Know Your Rights poster</a>. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our <a href="https://www.geotab.com/privacy-policy/">Privacy Policy</a>. Click <a href="https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0">here</a> to read our Privacy Notice.&nbsp;</span></div> </div> </div> </div> </div> </div> </div>