Principal Cloud Network Engineer (AWS, SD-WAN)

As a Principal Cloud Network Engineer at Genesys, you are a hands-on technical authority responsible for designing, building, automating, and operating the global cloud and hybrid network platform that powers customer-facing services used by over 2 million active agents worldwide. You will work deeply in production systems, authoring Terraform, writing automation, debugging live routing issues, and improving reliability at scale. Your role operates at true hyperscale enterprise complexity, supporting production environments spanning 20+ AWS regions with stringent requirements for availability, latency, security, and operational excellence. You will also integrate Azure networking where required to support a multi-cloud strategy. Additionally, you are expected to act as a technical mentor and force multiplier, raising the bar for cloud networking and automation skills across the organization through hands-on collaboration, pairing, and cross-training.

Key Responsibilities:

• Design, implement, and operate large-scale AWS network architectures, including VPC and subnet design, Transit Gateway, VPC peering, Load balancing, NAT, and routing strategies.
• Build and maintain highly available, low-latency AWS networks across multiple regions.
• Actively troubleshoot and resolve complex AWS networking issues in production environments.
• Continuously optimize AWS network designs for scalability, security, and operational efficiency.
• Provide hands-on guidance for Azure networking implementations to ensure interoperability and consistency.
• Implement and operate hybrid connectivity between on-premises environments and AWS using Direct Connect, VPN, and BGP.
• Integrate Azure networking components into hybrid and multi-cloud architectures.
• Own global routing behavior across on-prem and cloud environments, including traffic engineering and failover.
• Support secure connectivity to SaaS platforms and global office locations.

You will also:

• Build automation-first network operations, design and implement self-healing network workflows, and partner with Cloud and Platform teams to feed network telemetry into AI-powered monitoring and analytics platforms.
• Lead the adoption of AI-assisted networking and AIOps practices to improve reliability, performance, and operational efficiency.
• Author and maintain Terraform code for all cloud networking components, develop automation using Python, APIs, and CI/CD pipelines, enforce engineering best practices, and treat network infrastructure as production software.
• Mentor engineers through hands-on pairing, design walkthroughs, and code reviews, lead cross-training efforts, and share deep AWS networking expertise.
• Collaborate with Network Architecture and Cloud Platform teams to shape future-state designs, participate in global on-call rotations, and improve observability, documentation, and operational readiness across the network platform.

Qualifications Required:

• 10+ years of network engineering experience with significant hands-on production ownership.
• Expert-level AWS cloud networking experience with Strong practical experience in Azure networking.
• AWS Certified Advanced Networking Specialty required.
• Deep understanding of enterprise routing, BGP, and traffic engineering.
• Strong Terraform experience in production environments.
• Automation and scripting experience, with Python preferred.
• Proven ability to mentor engineers and make high-impact architectural decisions independently.

Preferred Qualifications (Good To Have):

• Experience operating global networks at SaaS or hyperscale environments.
• Familiarity with AIOps platforms or custom analytics pipelines.
• Experience with SD-WAN and global traffic optimization strategies.
• Additional cloud certifications (Azure, Google Cloud) would be a plus.

Core Competencies:

• Hands-on principal-level engineering depth.
• AWS networking authority with multi-cloud execution.
• Automation-first, software-driven mindset.
• Mentorship through doing, not delegating.
• Ownership of outcomes, not just designs. As a Principal Cloud Network Engineer at Genesys, you are a hands-on technical authority responsible for designing, building, automating, and operating the global cloud and hybrid network platform that powers customer-facing services used by over 2 million active agents worldwide. You will work deeply in production systems, authoring Terraform, writing automation, debugging live routing issues, and improving reliability at scale. Your role operates at true hyperscale enterprise complexity, supporting production environments spanning 20+ AWS regions with stringent requirements for availability, latency, security, and operational excellence. You will also integrate Azure networking where required to support a multi-cloud strategy. Additionally, you are expected to act as a technical mentor and force multiplier, raising the bar for cloud networking and automation skills across the organization through hands-o