Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Function

Primary Position Objective:

Under limited supervision, this role is responsible for DEVELOPING and ENABLING Agency Operations Managers (AOMs) to drive agency performance, sales effectiveness, and customer experience outcomes across the business.

This role SERVES as a trusted strategic advisor to AOMs- equipping them with the skills, tools, and business acumen needed to efficiently coach agency staff, strengthen sales execution, and improve retention. Through targeted development, field engagement, and performance consulting, this role ENSURES AOMs can translate business strategy into meaningful actions that accelerate agency growth and profitability. PARTNERS directly with cross functional leaders to deliver onboarding, product training, sales coaching, systems education, and field-based performance development.

Essential Functions

INTERVIEWS and/or APPROVES job applicants for employment. CONDUCTS and/or REVIEWS associate performance appraisals. INITIATES or APPROVES salary adjustments, performance ratings, disciplinary action, and other personnel changes.

MANAGES territory of assigned agencies and/or team of assigned associates using emails, phone calls and in person visits to optimize Company’s share of wallet in the agency’s production staff by building and supporting relationships, delivering training, managing performance, and building preference for the Company agent and customer value proposition.

LEAD the onboarding and new hire training experience for AOMs, ensuring rapid readiness and strong foundational capabilities.

SERVES as the primary trainer and coach for AOMs, building their capability to effectively support and develop agency teams. EQUIP AOMs with structured coaching approaches, sales frameworks, and development strategies they can deploy within agencies. PARTNER with AOMs in the field, including ride-along and agency visits, modeling effective coaching and sales optimization techniques. OBSERVE AOM interactions with agency and provide real-time, actionable feedback to elevate their impact. DEMONSTRATE how to diagnose performance gaps and apply targeted coaching interventions.

PROVIDES ongoing upskilling for AOMs through targeted development sessions, field-based learning, and continuous feedback. PARTNERS with Directors to assess AOM capability, IDENTIFIES development needs, and CREATES a tailed development plan. SUPPORTS the growth and progression of AOMs, including preparing high-performing AOMs for advancement to Sr. AOM roles. SUPPORTS leaders in reinforcing concepts and driving accountability.

DEVELOP the design, enhancement, and maintenance of training curricula, facilitator guides, participant materials, job aids, and digital learning resources. PARTNERS with cross functional leaders to assess training needs and align development strategies with business objectives. ENSURES training content remains current with product changes, regulatory requirements, operational updates, and industry best practices. RECOMMEND innovative learning solutions and training technologies to improve learner engagement and knowledge retention.

MONITORS and EVALUATES the effectiveness of training programs and initiatives through metrics and feedback across business segments, implementing improvements as needed. ASSESS training needs and RECOMMENDS scalable learning solutions that improve efficiency and effectiveness. SERVES as a trusted advisor to leadership on capability building strategies.

CONDUCT regular agency visits to observe workflows, sales interactions, customer services practices, and operational processes.

REVIEWS students’ progress and REPORTS on each student's skills development. RECOMMENDS continued employment/training of students based on test results and personal evaluation.

PREPARES, MAINTAINS, ANALYZES and REPORTS information regarding work assignment/load, trends/status and high-level projects.

RESEARCHES and EVALUATES best practices in training trends and developments and REPORTS new findings, ongoing trends, changes in practices and discoveries to management. REVISES training materials as necessary to reflect up-to-date state requirements.

ADHERES to GEICO Code of Conduct, company policies, and operating principles.

MEETS attendance standard at business location to perform necessary job functions and to facilitate interaction with management and co-workers.

MEETS the requirements specified below.

• Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking
• Must be able to speak in a professional manner by telephone
• Must be able to attain and maintain the required licenses issued by the insurance departments of various states
• Must be able to handle heavy call volume in a fast paced work environment, resolve complex business problems and handle complicated customer issues
• Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
• Must be able to multi-task
• Must be able to learn and apply large amounts of technical and procedural information
• Must be able to work varying schedules to meet staffing or phone volume needs
• Must have the following experience and/or education:
• 5+ years of experience in P&C insurance sales, training/enablement, field leadership, or similar roles; Commercial Lines experience strongly preferred
• Ability to travel up to 50%

Annual Salary

$108,650.00 - $169,125.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.