Proactive IT ServiceDesk Technician for On-Site Support

Become the primary IT support contact in a collaborative team environment. Handle Level 1 and 2 support requests while independently managing technical problems and aiding users effectively.

This on-site role is ideal for driven professionals with 1–3 years of IT support experience. You will use your strong troubleshooting skills to address hardware, software, and network connectivity issues while ensuring smooth user experiences. Collaboration with a remote team will align your efforts with broader IT objectives.

Key Responsibilities:

• Provide hands-on IT support for employees
• Manage Level 1 and Level 2 technical requests
• Document and track issues in the IT ticketing system
• Collaborate with remote IT team members
• Assist with general IT maintenance and network troubleshooting

Requirements

• 1–3 years in IT ServiceDesk or technical support
• Strong skills in Windows and Microsoft 365
• Basic networking and printer setup experience
• Ability to work independently with minimal supervision
• Valid driver’s license for local travel

Use your IT skills to support users and contribute meaningfully to a dynamic environment.

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