Senior Analyst – Claim Adjuster (Mumbai)

Overview

The junior adjuster will be responsible to handle and execute all allocated tasks in accordance with the company’s documented service standards. How you'll make an impact Responsibilities: Strong foundational and applied experience in and Canada-based General Liability, Cyber Liability, and EPL Client-facing exposure, with proven communication skills and service awareness A history of managing claims through a variety of cycles, from intake to complex resolution Understanding of jurisdictional nuances, including comparative negligence, statutory guidelines, and claims with layered liability High aptitude for self-sourcing answers, initiating critical conversations, and displaying resourcefulness Experience negotiating with carriers and an awareness of claims business processes from the carrier perspective Ideally, a background that includes roles as a complex adjuster, exposure to litigation, coverage analysis, loss prevention, or contributions to subrogation or arbitration prep The interpersonal maturity to operate in high-touch, collaborative environments—not just executing solo tasks, but integrating into team dynamics, building visibility, and contributing to group momentum To be a good team player and assist other team members claims in their absence. About you Qualifications Education: Any Graduate or Post Graduate Licenses/Certificates: Claims related certification from recognized institution( CII, The Institutes, India Institute of Insurance) ( Desirable) Work Experience: Prior experience of working in end to end claims handling or at least 3 to 4 processes involving various stages of claims lifecycle( Required) Problem solving skills: Investigative, analytical, detail-oriented nature. Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements. Exceptional commitment to customer service. Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate cooperative working Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. Attitude: Positive Mindset, maturity and friendly behavior. Flexibility: Should be flexible with shifts. Claims Knowledge: Fair knowledge of claims lifecycle and terminologies.