Site Automation Lead

<p>&nbsp;</p> <p>Site Automation Lead</p> <p>Onsite | Plano, Texas<br>Salary, Exempt | $55k + Equity<br><strong>Preference given to candidates with open schedule and on-call availability</strong></p> <p>Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.</p> <p><strong>Unique opportunity: </strong>Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.</p> <p><strong>Requirements:</strong> Open availability from May through November, with a standardized production schedule in place by Q4 2026.</p> <h2>What You’ll Do</h2> <h3>System Monitoring &amp; First-Level Diagnostics</h3> <ul> <li>Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems.</li> <li>Perform Tier-1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems.</li> <li>Support maintenance by documenting issues clearly and handing off higher-complexity work.</li> </ul> <h3>Operational Leadership</h3> <ul> <li>Act as the on-call technical and operational escalation point for partner teams.</li> <li>Make real-time decisions that balance system uptime, safety, and production needs.</li> <li>Track and report reliability metrics to contribute toward achieving uptime goals.</li> <li>Ensure a safe operating environment through routine audits and adherence to procedures.</li> <li>Own scheduling, team coordination, site preparedness, and operator skill development.</li> <li>Maintain and update operational documentation for production processes and human-machine interaction.</li> <li>Accountable for weekly ticket management and reporting of site performance.<br><br></li> </ul> <h3>Cross-Functional Collaboration</h3> <ul> <li>Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.</li> <li>Participate in structured testing, validation, and rollout of new features and hardware.</li> <li>Contribute to root-cause investigations and provide actionable feedback to engineering.</li> <li>Help refine operating procedures and support continuous improvement initiatives.</li> <li>Provide steady, high-confidence technical support to onsite partner operators.</li> </ul> <h3>What We’re Looking For</h3> <ul> <li>Experience in robotics, automation, industrial equipment, technical field support, or similar environments.</li> <li>Strong mechanical/electrical aptitude and comfort working hands-on with hardware.</li> <li>Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.</li> <li>Clear communicator with ability to explain complex system behavior simply.</li> <li>Calm, detail-oriented decision-maker who performs well under pressure.</li> <li>Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting.</li> <li>Reliable, self-motivated, and able to operate with a high degree of ownership.</li> <li>Flexible schedule — preference for candidates with open availability.</li> </ul> <h3>Bonus Experience (Not Required)</h3> <ul> <li>Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.</li> <li>Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.</li> <li>Experience supporting deployments, pilots, commissioning, or on-call rotations.</li> <li>Experience with tools like Slack, Jira, Excel, or digital workflow platforms.</li> </ul> <h3>What You’ll Get</h3> <ul> <li>Early-stage exposure to a fast-scaling robotics company.</li> <li>Salary + equity in a mission-driven organization.</li> <li>Full medical, dental, vision, and 401(k) benefits.</li> <li>The salary range for this position is $50,000 - $60,000 plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.</li> <li>A supportive, high-ownership operational culture.</li> </ul> <p>Opportunities to work closely with engineering</p>