IT Support

We are a small, growing company looking for a reliable and proactive General IT Support Specialist to assist us with ongoing, on-demand technical needs.

This is not a full-time role, rather, we're looking for someone we can build a long-term relationship with and reach out to when IT-related tasks arise.

If you enjoy working with small teams, solving practical tech problems, and being the "go-to" IT person, this role is for you.

Tasks may include (but are not limited to):

• Website Support (Squarespace)
• Making small content or layout updates in Squarespace
• Troubleshooting formatting or functionality issues
• Connecting domains or adjusting DNS settings (if needed)
• Advising on minor improvements or optimizations
• Outlook Workspace / User Management
• Creating and managing user accounts
• Setting up email accounts and permissions
• Managing shared drives and access controls
• Basic security setup (2FA, access reviews, etc.)
• Hardware & Device Setup
• Setting up new MacBooks for team members
• Configuring email, shared drives, and essential tools
• Installing required software and ensuring best practice configuration
• Troubleshooting basic MacOS issues

General IT Support

• Troubleshooting day to day tech issues
• Advising on simple security best practices
• Helping us choose and set up basic tools (if needed)
• Providing occasional tech guidance for small operational improvements

Ideal Candidate

We're looking for someone who:

• Has experience providing general IT support for small businesses
• Is comfortable with Squarespace
• Has experience managing Outlook Workspace
• Is experienced with MacOS and Apple devices
• Can explain technical concepts in simple, non technical language
• Is responsive and dependable
• Is comfortable working independently
• Understanding of cybersecurity best practices for small teams
• Experience documenting simple IT processes
• FLUENT in English.

Please include:

A brief summary of your relevant experience

Examples of similar work you've done

Your hourly rate

Your availability (time zone and general responsiveness)

Contract duration of more than 6 months. with 10 hours per week.

Mandatory skills:

Technical Support, System Configuration, Troubleshooting, Tech & IT, IT Support, Network Administration, Helpdesk, System Administration, Remote Connection Support, Business with 1-9 Employees