24–48 Hour Test -Technical Support (Customer Support Setup)

We are looking for a technical support assistant to help organize and improve our customer support process.

Your task will be to:

1.

Create 3 professional customer support response templates for:

• A new customer inquiry about services
• A booking confirmation reply
• A response to a delayed appointment or service issue

2. Draft 5 frequently asked questions (FAQs) customers may ask a beauty or permanent makeup studio.

3.

Provide 1 simple recommendation on how Freda Ink Studio can improve customer support efficiency (for example:

using live chat, better booking responses, etc.).

Deliverables:

• 3 response templates
• 5 FAQs with answers
• 1 short improvement suggestion

Contract duration of less than 1 month.

Mandatory skills:

Technical Support, Ticketing System, FAQ, Customer Support