L3 Support Engineer (Customer Success Engineer)
FORTYTWO LABSFull Timemid
New Delhi, Delhi, INPosted March 12, 2026
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
SQLLinuxPostgreSQLMongoDBDevOps
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Position: L3 Support Engineer (Customer Success Engineer)
Experience: 2+ Years
Location: Delhi
Key Responsibilities
- Troubleshoot and resolve complex technical issues across applications and systems
- Handle escalations from L1 and L2 support teams
- Manage high-priority incidents and ensure resolution within defined SLAs
- Monitor system health using tools like Grafana, Dynatrace, AppDynamics, or similar
- Perform log analysis and system monitoring to identify issues
- Work with PostgreSQL or MongoDB databases for troubleshooting
- Create technical documentation and incident reports
- Collaborate with DevOps, QA, and development teams
Requirements
- Strong communication skills (verbal & written)
- Experience in incident management and technical troubleshooting
- Hands-on experience with Linux
- Knowledge of SQL/NoSQL databases (PostgreSQL / MongoDB)
- Familiarity with monitoring tools and log analysis
- Comfortable with rotational shifts (including night shifts)
- 6-day working week
Want AI-powered job matching?
Upload your resume and get every job scored, your resume tailored, and hiring manager emails found - automatically.
Get Started Free