Job Description
Drive technical support and customer success as a Technical Account Manager in network security. Leverage your expertise while delivering tailored solutions for premium clients across regions.
In this role, you will serve as the primary technical contact for valued customers, focusing on network security and routing. You will analyze configurations, recommend changes, and provide installation assistance, helping clients maximize their product utilization. Exceptional communication skills are essential as you will conduct regular status meetings and quarter visits, ensuring a seamless support experience.
Key Responsibilities:
- Analyze network and configuration details for improvement
- Educate customers on networking and product knowledge
- Assist with installation and configuration tasks
- Follow up on technical cases until resolution
- Conduct weekly status calls and quarterly site visits
Requirements
- Minimum five years in network security experience
- Strong routing and scripting skills required
- Proficient in MS Word, PowerPoint, and Excel
- CCNA, CCNP, CCIE, or CISSP preferred
- Willing to travel as needed
Utilize your technical expertise to enhance customer engagement and deliver outstanding network security solutions.
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