Remote Customer Support Specialist

Join ForgeFit remotely as a Customer Support Specialist, delivering exceptional service to clients in the fitness industry. You will ensure smooth order processes and resolve customer issues with efficiency. As a full-time Customer Support Specialist, you represent ForgeFit and ensure a positive customer journey from start to finish.

You will communicate professionally through various channels, assist with product details, and actively follow up to maintain high satisfaction levels. Key talents sought include communication skills, organization, and a positive attitude. Key Responsibilities:

• Professionally answer customer inquiries via phone, email, and chat
• Provide support with orders, shipping, and product information
• Quickly resolve customer issues in collaboration with other teams
• Document customer interactions accurately using CRM
• Follow up proactively to ensure customer needs are met Requirements:
• 1+ years in customer service or support environments
• Excellent communication and organizational skills
• Experience with CRM or support tools preferred
• Positive attitude and a desire to assist clients
• Familiarity with fitness equipment is advantageous Bring your customer service expertise to ForgeFit and support a brand committed to excellence.