Senior Site Reliability Engineer

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

As a Senior Site Reliability Engineer, you will be instrumental in ensuring the reliability, performance, and scalability of the critical Ford Service Reservation Platform and its associated applications. This role demands a deep focus on SRE and platform engineering principles, advanced observability, robust automation, and proactive incident management.

Based in Dearborn, MI, this is a hybrid position with a required four-day onsite presence each week.

You'll have...

• Bachelor’s degree in Computer Science, Computer Engineering, Systems Engineering or equivalent combination of relevant education and experience.
• 7+ years of experience in Software Engineering, DevOps, or Systems Administration.
• 5+ years of dedicated experience in a Site Reliability Engineering (SRE) or Platform Engineering role.

2+ years of experience leading technical initiatives or mentoring junior engineers in an SRE context.

• Even better, you may have...
• Master’s Degree in Computer Science, Computer Engineering, Systems Engineering or related field
• Certifications:
• Google Professional Cloud Architect or Google Professional Cloud DevOps Engineer.
• Dynatrace Professional Certification.
• Terraform Associate Certification.

Platform Experience: Prior experience working on high-traffic reservation systems, e-commerce platforms, or automotive service applications.

• You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

For more information on salary and benefits, click here:

https://fordcareers.co/GSRSP2

This position is a range of salary grades 7-8.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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What you'll do...

SRE Leadership & Strategy:

• Lead the implementation and continuous evolution of Site Reliability Engineering (SRE) practices to ensure exceptional high availability, performance, and scalability for the Ford Service Reservation Platform and its applications.
• Define, implement, and rigorously maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for key services, directly aligning reliability goals with critical business and customer outcomes.
• Generate regular SLO and error budget reports, collaborating closely with engineering teams to strategically prioritize reliability work, incident follow-ups, and targeted technical debt reduction efforts.
• Lead weekly status and reliability reviews, effectively communicating risks, performance trends, and improvement opportunities to key stakeholders in engineering and product.
• Champion data-driven decision-making, leveraging observability insights to significantly improve incident response, reduce Mean Time to Resolution (MTTR), and enhance the overall customer experience.

Observability & Monitoring:

• Own, evolve, and optimize comprehensive observability solutions, primarily utilizing Dynatrace for full-stack visibility, Real User Monitoring (RUM), synthetic monitoring, and infrastructure monitoring across critical user journeys of the Ford Service Reservation Platform.
• Design and implement robust Google Cloud Platform (GCP) observability patterns for logs, metrics, alerts, and dashboards specifically tailored for the Ford Service Reservation Platform and its associated applications.
• Leverage Dynatrace and GCP log analytics insights to proactively drive incident reduction, facilitate efficient root cause analysis, and foster continuous performance improvements across all Ford Service Reservation services.

Automation & Infrastructure as Code (IaC):

• Develop and deploy infrastructure as code using Terraform scripts for the provisioning and management of GCP resources, including networking, load balancing, and monitoring artifacts etc.
• Configure and maintain essential DevSecOps tools such as SonarQube, FOSSA, Cycode, and 42 Crunch to ensure code quality and securit