Windows Server Administrator

firstPRO is a seeking a Windows Administrator who will be responsible for supporting the day-to-day operations of the Windows infrastructure environment. This role focuses on managing the Windows operations ticket queue, identity and access administration, end-user escalations, and assisting with Windows Server provisioning and maintenance. The administrator will collaborate closely with senior engineers and provide hands-on operational support across core Microsoft technologies.

Key Responsibilities

• Manage and own the Windows operations ticket queue end-to-end, including prioritization, troubleshooting, and resolution.
• Provide Tier 3 escalation support for end-user issues related to Microsoft platforms and infrastructure services.
• Troubleshoot and resolve issues involving Microsoft 365 services, including Exchange, SharePoint, and Teams.
• Support identity and access management activities, including user account provisioning and deprovisioning within Active Directory.
• Assist with Windows Server builds, provisioning, configuration, and ongoing administration.
• Support and maintain remote access technologies such as VDI and Citrix environments.
• Utilize and make minor updates to existing automation scripts; perform manual remediation when required.
• Communicate ticket progress, risks, and resolution updates effectively with the Windows infrastructure team.
• Assist with additional Windows infrastructure and system administration tasks as needed.

Required Skills & Experience

• Hands-on experience administering Windows Server environments.
• Working knowledge of Active Directory and basic administration of Microsoft 365 / Exchange.
• Experience managing and resolving tickets within an ITSM platform.
• Familiarity with remote access technologies such as VDI and Citrix.
• Ability to work independently while adhering to established processes and procedures.
• Strong troubleshooting, communication, and organizational skills.

Pay: $40.00 - $50.00 per hour

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Work Location: Hybrid remote in Pennsauken, NJ 08110