firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

As a Senior Analytics Lead, you will drive value creation analytics across the Firsthand organization. This role sits at the center of strategy, product, and operations—translating complex healthcare data into clear, defensible insights that shape high-impact decisions. You will partner cross-functionally to ensure data is trusted, actionable, and decision-ready, operating as both a thought partner and execution leader. This is an opportunity to elevate analytics from reporting to a true decision engine that accelerates clarity and performance across the business.

Job Specifics

As Senior Analytics Lead you will:

Own analytical framing and execution for high-stakes business questions related to value creation, strategy, and operational performance
Define and maintain trusted KPIs and Snowflake data marts using DBT to ensure reliable, decision-ready data foundations
Design and maintain executive dashboards in QuickSight that answer meaningful business questions and reduce metric ambiguity
Apply a hypothesis-first approach to analysis, identifying likely drivers, testing competing explanations, and making clear recommendations even with imperfect data
Translate complex healthcare data into concise memos, slides, and narratives tailored to decision-makers
Partner cross-functionally with Data Engineering, Finance, Operations, and Customer Success to ensure alignment on metrics, sources of truth, and performance insights

You will be a good fit if you have:

Advanced SQL proficiency including CTEs, window functions, complex joins, and aggregations in Snowflake
Strong experience with BI tools such as QuickSight, Tableau, or Looker
A deep understanding of healthcare data including claims, eligibility, attribution, and payer reporting constructs
Proven ability to frame ambiguous business questions, develop hypotheses, and deliver clear, actionable recommendations
Strong written and verbal communication skills with the ability to influence stakeholders and operate effectively in ambiguity

The experience you bring to this role includes:

4+ years of experience in data analytics, healthcare analytics, or value-based care environments
Experience owning analytics that directly informed strategic, product, or operational decisions
Solid understanding of data modeling principles including grain and dimensional schemas
Experience working with imperfect or incomplete data while clearly documenting assumptions and tradeoffs
Experience with EDI formats, Medicaid populations, risk adjustment methodologies
Bonus experience with Python or R for ad hoc analysis

Base salary range:

$100,000—$110,000 USD

We firmly believe tha

Senior Analytics Lead

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