Shelter Sales Success Associate

<p><strong>About Fetch</strong></p> <p>At <a href="https://www.fetchpet.com/"><strong>Fetch</strong></a>, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.</p> <p>Fetch is a high-growth <a href="https://warburgpincus.com/"><strong>Warburg Pincus</strong></a> portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.</p> <p><strong>About the Industry</strong></p> <p>The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.</p> <p><strong>About the Role</strong></p> <p>As a Shelter Sales Success Team Member, you’ll be responsible for executing outbound calls and emails to new policyholders who recently purchased their Fetch policy through one of our shelter partners. Your goal will be to drive early customer engagement, guide onboarding, and help customers experience the full value of their Fetch coverage from day one.</p> <p>You’ll play a critical role in reducing early churn by connecting customers to their benefits — including portal logins, perks, and other offers — while providing caring, knowledgeable support. If you’re motivated by helping customers, love pets, and have strong communication and retention skills, this is the perfect opportunity to make an impact!</p> <p><strong>RESPONSIBILITIES:</strong></p> <p>Drive higher retention rates in targeted shelters, maintaining lower churn rates across the shelter organization by way of your work</p> <ul> <li>Execute outbound calls and emails to new policyholders to support early onboarding and engagement.</li> <li>Proactively contact customers within their first week to encourage portal logins, perks adoption, and awareness of Fetch benefits.</li> <li>Clearly and effectively communicate the value proposition and Fetch member and policy benefits.</li> <li>Guide customers through onboarding steps to ensure they understand and utilize their policy features.</li> <li>Respond to policyholder inquiries about Fetch programs with expertise and professionalism.</li> <li>Collaborate closely with the Shelter Sales and Retention teams to ensure a seamless customer experience.</li> <li>Document call outcomes, customer interactions, and pertinent details accurately within our systems.</li> <li>Follow guidelines to achieve goals, capitalizing on every opportunity to onboard a shelter policy holder</li> <li>Adhere to communication standards and best practices to ensure excellent customer experiences.</li> <li>Maintain comprehensive knowledge of Fetch programs and company offerings.</li> <li>Partner with managers and supervisors to achieve outbound program objectives.</li> <li>Handle returned calls and callbacks when needed.</li> <li>Contribute to a positive and supportive team environment.</li> </ul> <p><strong>Your Skills &amp; Experience</strong></p> <ul> <li>7+ years of experience in…</li> <li>Proven track record of…</li> <li>Proficiency in…</li> <li>&nbsp;Strong strategic thinking and collaboration skills…</li> </ul> <ul> <li>&nbsp;Experience working in a fast-paced marketing environment…</li> <li>&nbsp;Innovative, resourceful, driven, and passionate about your craft…</li> </ul> <p><strong>REQUIRED SKILLS:</strong></p> <ul> <li>Required 12 months of experience in Property &amp; Casualty (P&amp;C) Insurance.&nbsp;</li> <li>A minimum of two (1) year of selling insurance products.</li> <li>Shelter selling experience required.</li> <li>Excellent verbal communication, empathy, and active listening skills.</li> <li>Proven ability to guide customers through onboarding or service-related processes.</li> <li>Strong interpersonal skills and the ability to build rapport quickly.</li> <li>Comfortable making outbound calls and engaging with customers over the phone.</li> <li>Ability to handle objections and address customer concerns professionally.</li> <li>Strong organizational skills, communication skills and attention to detail.</li> <li>A positive attitude, resilience, and a strong work ethic.</li> <li>Ability to manage time for maximum results and to work independently</li> </ul> <p>This is a full-time position, employees receive competitive base compensation along with a performance based bonus.&nbsp;</p> <p><br><strong>Requirements for Internal Candidates:</strong></p> <ul> <li>Must have been with Fetch for 12 months at a minimum</li> <li>Cannot be on a Corrective Action plan.<br><br></li> </ul> <p><strong>Compensation</strong></p> <ul> <li>The pay range for this position is<strong> $65,000 - $72,000+</strong> on a full-time basis</li> <li>Along with base salary, your position may qualify for additional bonuses</li> </ul> <p><strong>Benefits &amp; Perks</strong></p> <p>At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.&nbsp;</p> <p>&nbsp;</p> <ul> <li>Comprehensive Medical, dental, and vision plan for you and your family</li> <li>Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available&nbsp;</li> <li>Highly competitive 401(k) matching&nbsp;</li> <li>Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days</li> <li>Paid company (9) holidays, including (1) floating holiday</li> <li>Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year</li> <li>Educational Assistance Program</li> <li>Fetch Discount Perks Program</li> <li>Volunteering - earn up to 8 hours per calendar year at nonprofit organizations</li> <li>NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible</li> <li>Employee Referral Incentive</li> <li>Tuition Assistance</li> <li>Commuter Benefits</li> <li>Employee Assistance Program (EAP)</li> </ul> <p><strong>Recruiting Fraud Alert</strong></p> <p>At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.</p> <p><strong>EEO Statement</strong></p> <p><strong>Fetch is proud to be an equal opportunity employer.</strong></p> <p>We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.&nbsp;</p> <p>If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com</p> <p><br>Read our Privacy Notice for <a href="https://www.fetchpet.com/privacy-policy#Cali">California Residents</a></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$65,000</span><span class="divider">&mdash;</span><span>$72,000 USD</span></div></div></div><div class="content-conclusion"><p></p> <p><strong>Recruiting Fraud Alert</strong></p> <p>At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.</p> <p><br><br></p> <p><strong>EEO Statement</strong></p> <p><strong>Fetch is proud to be an equal opportunity employer.</strong></p> <p>We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.&nbsp;</p> <p>If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com</p> <p><br>Read our Privacy Notice for <a href="https://www.fetchpet.com/privacy-policy#Cali">California Residents</a></p> <p></p></div>