Role Overview
FA Gifts is hiring a mid-level Opportunity for Customer Care / Customer Support in Gurgaon (Sector - 14). This is a full-time role in Gurugram. posted 6 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Walk-In Drive (Every Wednesday)
9am - 7pm
Address : Floweraura, C2, South City, Block C, Old DLF Colony, Sector 14, Gurugram, Haryana – 122007
Nearest Metro Station : MG Road
Organizational Brief:
FA Gifts Private Limited is a leading ecommerce company which owns India's two largest online brands; Floweraura and Bakingo, backed by a USD 16 million funding by Fearing Capital.
Floweraura is an online gifting Mammoth operational within the country at 40k+ pin codes and internationally present in the US, UK, Middle east Canada etc.
Bakingo is a leading player in India’s online bakery ecosystem, operating 110+ cloud kitchens nationwide and three state of the art bulk production facilities at Bengaluru, Mumbai and Gurgaon. Bakingo specializes in delivering high-quality, innovative baked products
Role Brief : -
We are looking for a dedicated and customer-focused candidate for the role of Customer Support Executive (Voice & Chat). The ideal candidate will be responsible for handling customer interactions efficiently while ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and chat in a professional and timely manner
- Provide accurate information regarding products, services, and processes
- Resolve customer issues effectively while maintaining a positive and empathetic approach
- Handle customer complaints and queries with patience and professionalism
- Maintain proper documentation of customer interactions and feedback in the system
- Collaborate with internal teams to ensure seamless resolution and customer satisfaction
- Meet or exceed individual and team KPIs, including call handling time and customer satisfaction scores
- Stay updated with product knowledge, process updates, and company policies
Required Skills & Qualifications
- Strong verbal and written communication skills
- Good problem-solving and interpersonal skills
- Ability to handle pressure and manage multiple tasks efficiently
- Basic knowledge of computer systems and customer support tools
- Customer-centric approach with a positive attitude.
Eligibility Criteria
- Graduate / Undergraduate (depending on company requirement)
Additional Details
- Comfortable working in rotational shifts (if applicable) - for boys
- Immediate joiners preferred
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits
- Health insurance
- Provident Fund
Work Location: In person
Frequently Asked Questions
How do I apply for the Opportunity for Customer Care / Customer Support in Gurgaon (Sector - 14) position at FA Gifts?
Use the Apply button above to submit your application directly to FA Gifts. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Opportunity for Customer Care / Customer Support in Gurgaon (Sector - 14) position at FA Gifts located?
This position is based in Gurugram. FA Gifts has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Opportunity for Customer Care / Customer Support in Gurgaon (Sector - 14) at FA Gifts earn?
FA Gifts has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Opportunity for Customer Care / Customer Support in Gurgaon (Sector - 14) role at FA Gifts posted?
This role was posted on June 9, 2026 (6 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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