Sales Representative/Customer Service Rep

Overview

Our client, a Canadian owned and operated organization, is seeking a dynamic and results-driven Sales Representative to join their team. This role involves developing new business opportunities, managing client accounts and meeting the needs of their customers. This is a permanent-full time role. The ideal candidate will possess a blend of sales experience, customer service expertise, and strong communication skills, with a proactive attitude.

Responsibilities

• Engage with customers through various channels, including phone calls, emails and meetings to promote products and services
• Develop and maintain strong relationships with existing clients to ensure customer satisfaction and retention
• Provide exceptional customer service by addressing inquiries, resolving issues, and following up on leads in a timely manner.
• Manage accounts effectively, providing tailored solutions and ongoing support
• Conduct B2B sales activities by identifying new business opportunities
• Enter and process quotes, purchase orders, sales orders and packing slips
• Source products, vendors, and connections to service customers needs
• Analyze market trends and customer feedback to identify opportunities for growth and improvement
• Proven experience in inside sales or similar roles

Requirements

• Demonstrated ability in business development, negotiation and closing sales deals
• A solid understanding of customer service principal's and practices
• Must be able to work in a team environment
• Grade 12
• Basic computer skills

Job Types: Full-time, Permanent

Pay: $62,000.00-$68,000.00 per year

Benefits

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• On-site parking
• RRSP match
• Vision care

Work Location: In person