Job Description
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.
What You'll Do:
- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
- Inform product roadmaps and features by gathering customer feedback and conveying market needs.
What We're Looking For:
- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
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