Director, IT Operations and Service Management
Export Development Canada | Exportation et développement CanadaRole Overview
Export Development Canada | Exportation et développement Canada is hiring a Director, IT Operations and Service Management. This is a full-time hybrid role, based in Saskatchewan. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Drive digital transformation as the Director for IT Operations and Service Management. Lead strategic initiatives to optimize IT performance and strengthen service delivery in a hybrid environment. This leadership role focuses on executing an integrated technology strategy while managing enterprise IT functions.
You'll champion ITIL methodologies and spearhead industry-leading ITSM practices to enhance operational efficiency. Your ability to lead and inspire teams will be crucial for successful implementation. Key Responsibilities:
- Develop and implement a forward-looking ITSM strategy
- Manage performance-driven operational workflows
- Champion automation and service reliability initiatives
- Lead cross-functional team development
- Ensure compliance with governance and regulatory standards Requirements:
- 10+ years in IT operations or service roles
- Minimum 5 years in enterprise leadership
- Deep knowledge of ITIL v4 and ITOM tools
- Proven ability to manage change and influence outcomes
- Bilingual skills in English and French preferred Shape a culture of continuous improvement and innovation in IT service management.
Frequently Asked Questions
How do I apply for the Director, IT Operations and Service Management position at Export Development Canada | Exportation et développement Canada?
Use the Apply button above to submit your application directly to Export Development Canada | Exportation et développement Canada. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Director, IT Operations and Service Management role at Export Development Canada | Exportation et développement Canada remote or in-office?
This is a hybrid role based in Saskatchewan. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Director, IT Operations and Service Management at Export Development Canada | Exportation et développement Canada earn?
Export Development Canada | Exportation et développement Canada has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Director, IT Operations and Service Management role at Export Development Canada | Exportation et développement Canada posted?
This role was posted on April 28, 2026 (41 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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