Transition & Implementation Manager

This role is a District Local Shared Transition & Implementation (T&I) Manager.

The District Local Shared T&I Manager is responsible for leading and executing local customer transitions across the Northwest Region, primarily supporting PDX and DEN, with overflow coverage for SFO and SEA as needed.

This position reports directly to the U.S. Regional Transition & Implementation Manager.

The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements).

The T&I Manager will direct and manage the day-to-day activities of implementing new business with in the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services.

Major Duties & Responsibilities

• Define business awarded
• Develop a transition timeline for both business and systems.
• Communicate customer's requirements to management
• Document and implement agreed upon procedures.
• Manage transition resources, scope, schedule and quality
• Point of contact for customer, sales, management, etc.
• Facilitate the resolution of open issues and minimize risk
• Communicate project status to transition team, sponsors and Branch operations
• Provide summary of T&I activity in District sales meetings
• Successfully close a transition through a service review (Quality Management Review)

Moderate travel, based on active project portfolio and geographic coverage

 

 

• Minimum 4 years in transportation/logistics field
• Background in project management or project coordination
• Logistics industry knowledge
• Strong understanding of supply chain solutions
• Ability to document business process flows
• Familiarity with EDI and its use
• Recent project management experience (preferable in the logistics industry)
• Four year college degree preferred
• Outstanding communication skills including written and presentation.
• Excellent leadership skills including facilitation, motivation, negotiation and team-building
• Organizational skills
• Problem solving/analytical skills
• Interpersonal skills to foster collaboration among team members and customer
• Ability to manage multiple tasks and projects
• Strong computer skills and general knowledge of supply chain software

 

Expected base salary: $70,000 – $80,000

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.