Senior Desktop Support Engineer IN L3

WE’RE HIRING AS A SENIOR TECHNICIAN – ON-SITE IT SUPPORT / TEAM LEAD AT INDIA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Senior Technician – On-Site IT Support / Team Lead to oversee on-site support operations, lead a team of technicians, and ensure high-quality IT service delivery across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.Client in 190+ countries 6000+ Engineers 200+ Enterprise Clients We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people your journey with Excis and grow with us!

Location: Phase II National Highway 8,Jacaranda Marg M Block, DFL City

Contract: 3-4 month contract

What You’ll Do

Act as Team Lead for on-site support operations, manage shift planning, technician availability and workload balancing, and prioritize incidents, requests and VIP issues effectively. Provide advanced VIP and executive support, own Digital Bar and Boutique support quality and readiness, and lead PC refresh programs with strict process adherence, asset decommissioning and CMDB accuracy. Drive remote support adoption and user self-help awareness, reduce dispatch demand via smart triage, govern HAM accuracy and compliance, coordinate hands-and-eyes support for server and network teams, and lead technician onboarding, induction and Train-the-Trainer sessions. Deliver end user trainings and new user induction, drive continuous improvement with SLA/KPI insights, boost end user self-help adoption to hit service optimization targets, and act as escalation point interfacing with Service Desk and other resolver teams.