Administrative Coordinator (Healthcare & Client Services)

About Us

Evolve & Resolve provides person-centred support to individuals and families navigating brain injury recovery, mental health, neurodiversity, disability services, and senior care. We value compassion, dignity, collaboration, and authenticity - and we’re looking for someone who shares these values.

About the Role

You will support daily operations, client communication, scheduling, data management, and basic bookkeeping. This role is ideal for someone who is organized, tech-savvy, professional yet warm in their communication style, and experienced in admin work within a healthcare environment.

What You’ll Do

· Manage scheduling, communication, and daily office operations

· Provide client support by phone, email, and in person

· Maintain accurate records using Microsoft Office + CRM tools

· Assist with invoicing, expenses, and QuickBooks

· Support event coordination and creation of marketing materials

· Contribute to special projects and workflow improvements

· Comply with privacy, record-keeping, and intake procedures (including maintaining a recent Vulnerable Sector Check)

What You Bring

· 2+ years in client-facing administrative roles (healthcare experience preferred)

· Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint)

· Excellent organization and communication skills

· Experience with QuickBooks, CRM systems, and event coordination (asset)

· Driver’s license or reliable transportation (for outreach or client-related tasks)

· A deep respect for privacy and an ethical commitment to protecting sensitive client information at all times

· Attention to detail, adaptability to changing priorities and needs, and the initiative to identify opportunities for improvement

Apply: Send resume + cover letter to hr@evolveandresolve.ca

Our Commitment to Inclusion and Belonging

At Evolve and Resolve Comprehensive Life Solutions Inc., inclusion isn’t just part of what we do — it’s who we are. We proudly serve individuals with varying abilities and are equally committed to fostering that same spirit of inclusion and belonging within our team.

We value diversity in all forms and welcome team members who bring their authentic selves to work. Some of our professionals self-identify with lived experience, and we believe that these perspectives strengthen our collective empathy, understanding, and quality of service.

You must be comfortable working within an inclusive environment where colleagues and clients may self-identify or come from diverse cultural and lived backgrounds. We encourage applicants to thoughtfully consider this before applying to ensure alignment with our values and commitment to providing the highest standard of respectful, compassionate service to our clients, community, and team. Evolve & Resolve is an inclusive, accessible workplace.

Please indicate in your cover letter any accommodations you may require for your full participation and success in the application process.

Job Type: Part-time

Pay: $20.00-$27.00 per hour

Benefits

• Casual dress
• Flexible schedule
• On-site parking

Work Location: Hybrid remote in Niagara Falls, ON