Customer Service Manager -Events

Key Responsibilities

• Act as the primary point of contact for clients — understanding their requirements, objectives, and expectations.
• Build and maintain long-term client relationships while ensuring high levels of satisfaction.
• Drive business development initiatives — identify new opportunities, generate leads, and contribute to the company’s growth.
• Collaborate closely with internal teams — design, creative, production, and operations — to ensure timely and high-quality project execution.
• Develop impactful presentations, proposals, and event plans based on client briefs.
• Manage budgets, timelines, and deliverables efficiently.
• Support new business pitches and participate in proposal development.

Requirements

• 5- 10 years of experience in client servicing and business development in events, experiential marketing, or advertising agencies. (mandatory)
• Excellent communication, presentation, and interpersonal skills.
• Strong multitasking and project management abilities.
• A proactive, solution-oriented mindset with attention to detail.
• Passion for events, branding, and delivering memorable client experiences.

Job Types: Full-time, Permanent

Pay: ₹720,000.00 - ₹1,200,000.00 per year

Experience

• relevant: 5 years (Preferred)

Work Location: In person