Strategic Customer Success Manager

Position: Strategic Customer Success Manager Role

Take the lead in customer success with our hybrid Senior Manager position in Oakville, ON. Drive retention and growth by executing innovative strategies and leading a motivated team.

In this role, you will play an important part in shaping customer success strategies that align with company goals. Your deep understanding of customer metrics will help in addressing risks and discovering opportunities for improvement while ensuring top-tier client relationships. Working collaboratively with various internal teams, you will enhance overall customer experiences to foster loyalty.

Key Responsibilities:

• Coach Customer Success Managers to identify risks early
• Create customer engagement plans for product adoption
• Manage escalations and resolve customer issues effectively
• Analyze feedback and health metrics for strategic insights
• Champion the voice of the customer within the organization

Requirements

• Bachelor’s degree in Business or a related field preferred
• At least 7 years' experience in customer success leadership
• Strong communication and interpersonal skills
• Proven ability to drive growth in B2B/SaaS environments
• Proficiency in customer success platforms desired

Elevate customer experiences and drive successful outcomes as a strategic leader in customer success.

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