ER Client Intake Coordinator

Client Intake Coordinator – Emergency Department (Swing Shift)

Location: Concord, CA

Schedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:30 AM

Compensation: $25 – $32/hour (based on experience) $5.50/hr shift differential (6 PM – 6 AM)

About SAGE Concord

SAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them.

Position Summary

As a Client Intake Coordinator in our Emergency Department, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.

Key Responsibilities

• Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team
• Accurately and efficiently triage emergency cases based on presenting symptoms and urgency
• Obtain patient histories from clients and enter information into the medical record
• Take initial vital signs and assist with physical intake of patients when appropriate
• Coordinate with technicians and doctors to prioritize cases and communicate updates to clients
• Maintain accurate invoicing by entering service charges during the intake process
• Prepare exam rooms for incoming patients and maintain cleanliness
• Help manage client expectations with clarity, compassion, and professionalism during high-stress situations
• Support ER team flow and ensure timely handoffs between shifts

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)
• Strong communication, interpersonal, and customer service skills
• Proven ability to stay calm under pressure and multitask in a fast-paced environment
• Understanding of veterinary terminology and emergency care protocols
• Comfortable lifting 40 lbs and standing for extended periods
• Bilingual skills a plus, but not required

Schedule

• 4/10 schedule: Wednesday–Saturday
• Swing Shift: 4:00 PM – 2:00 AM
• Must be available for some holidays

Compensation & Benefits

• Pay range: $25 – $32/hour, based on experience
• Shift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AM
• Health, dental, vision, life, and disability insurance
• 401(k) retirement plan with employer match
• Paid time off and flexible spending accounts
• Employee Assistance Program (EAP)
• Uniforms provided
• Annual Veterinary Assistant allowance
• License application and renewal reimbursement (for RVTs)
• Opportunities for career growth, training, and mentorship

Why Join Us?

At SAGE Concord, you’ll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match,