Defence Account Manager Position Ottawa

Join Esri Canada as an Account Manager, Defence, based in Ottawa, and focus on strategically managing Department of National Defence accounts. Elevate customer engagement through tailored solutions and relationship management. As an Account Manager within Esri’s Federal Sector Services, you will independently manage DND clients, ensuring their needs are met with effective solutions.

This role calls for developing account plans while collaborating with Customer Success and Professional Services to boost overall satisfaction and engagement. Key Responsibilities:

• Lead solution engagement for DND customer accounts
• Establish and nurture relationships with DND stakeholders
• Coordinate solution initiatives with internal teams
• Develop account plans that align with customer objectives
• Utilize Salesforce for tracking account activities Requirements:
• 5+ years of account management experience
• Public-sector experience preferred
• Proficiency in Salesforce or similar CRMs
• University degree in GIS or related disciplines
• English fluency for client communications Be a key player in enhancing Esri Canada’s engagement with DND through effective account management.