Role Overview
ESO is hiring a mid-level Customer Success Operations Specialist. This is a full-time role in Halifax. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
How You'll Support Our Mission
As a member of the Customer Success Operations team you will help support the customer experience, engaging with customers throughout their life cycle both proactively and in response to customer needs.
What You'll Be Doing – The Day to Day
- Proactively work with customers to drive product adoption and upgrades.
- Work with our Contracts team to guide customers through the renewal process, subscription changes and contract changes.
- Be a point of contact for escalated customers and help guide them through training and support processes to address their concerns.
- Work with customers who are off boarding to retain in the business we can and to ensure a smooth transition.
- Deliver timely, accurate, and highly impactful resolutions to customers.
- Assist with customer-facing projects as they are available.
Who You Are – The Essentials
- 3+ years of Customer Success or Customer Support with proven Operations or Technical expertise.
- Good communication (C1), emotional intelligence, and empathy skills.
- Experience with escalated customers.
- Demonstrated experience with the Microsoft Windows platform, desktops, and servers.
- Troubleshooting experience (PC hardware/software, browsers, etc.).
- Experience communicating and reporting operational data to internal teams and leadership.
Who You Are – The Desirables
- Healthcare industry experience is preferred.
- Professional certifications are a plus.
- Proficient in Salesforce and Excel.
Equal Opportunity Employer
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non‑merit factor.
All offers are contingent upon a successful background check.
Frequently Asked Questions
How do I apply for the Customer Success Operations Specialist position at ESO?
Use the Apply button above to submit your application directly to ESO. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Operations Specialist position at ESO located?
This position is based in Halifax. ESO has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Operations Specialist at ESO earn?
ESO has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Operations Specialist role at ESO posted?
This role was posted on May 28, 2026 (13 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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