Office Manager

Ergo OccMed is seeking an organized, patient-focused Office Manager to oversee daily front office operations at our Oxon Hill outpatient physical therapy clinic. This role is responsible for ensuring a smooth patient experience, maintaining an efficient schedule and clinic flow, supporting the clinical team, managing supplies and ordering, and handling insurance eligibility, benefits, and prior authorizations to prevent delays in care.

Key Responsibilities

• Open and prepare the clinic daily and maintain a professional, welcoming front office environment
• Manage the patient schedule, including booking, confirmations, reschedules, cancellations, and no-show follow-up
• Provide excellent customer service at check-in/check-out and assist patients with questions and communication
• Verify insurance eligibility and benefits (copays, deductibles, referrals, visit limits) and document details clearly
• Obtain, track, and maintain prior authorizations for physical therapy services as required; communicate status to patients and staff
• Coordinate with insurance carriers, physician offices, and internal billing support to ensure accurate documentation and continuity of care
• Support clinic operations by coordinating communication between therapists, rehab techs, and front desk to keep appointments running on time
• Assist with onboarding and training of new front office/rehab tech staff and ensure processes are followed consistently
• Maintain inventory, restock clinic supplies, place orders, track vendor purchases, and keep treatment/front desk areas stocked and organized
• Support basic patient treatment set-up as needed (E-stim set-up, exercise support, room turnover) under therapist direction
• Assist with clinic initiatives such as patient review requests, outreach support, and general administrative tasks as assigned

This position offers an opportunity to lead a dynamic team within a professional setting while contributing to the overall success of the organization.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Work Location: In person