Network Engineer L2

Job Title: Network Engineer L2

LAN/WIFI, SDWAN, Firewalling, Network Backbone, SDWAN, Cloud hosted networking

Location: Pune

About the Company:A global leader in energy, technical, and facilities services, operating across 20+ countries with a significant presence across Europe, North America, and other key markets. The organization employs approximately 83,000 people worldwide and plays a pivotal role in supporting customers through energy, digital, and industrial transitions. With a strong engineering heritage, the company delivers integrated solutions spanning electrical and mechanical engineering, HVAC, energy efficiency, refrigeration, fire safety, facilities management, and complex digital infrastructure.

Its teams manage mission-critical environments and essential assets for clients in both public and private sectors.Financially, the group continues to demonstrate resilience and scale, generating over 19 billion in revenue. It maintains a robust order book and a long-term strategy focused on sustainability, operational excellence, and supporting the global shift toward lowcarbon solutions.This is a purposedriven organization known for its technical expertise, innovation culture, and commitment to building a more efficient, sustainable future.Experience:

• Total Experience: 4 To 6
• Relevant Experience: 4

Role Overview: In your role, reporting to the Network Team Lead, you will work on Level 3 bases, on Operations and Project related activities within the newly established India IT Hub for our network services. You are an experienced level 3 on the network expertise Network Backbone (network routing & interconnects), SDWAN (Hub), Cloud hosted networking (Direct Connect, Express Route). We encourage working in other expertises (possible on rotation), allowing to become level 3 on the full network scope. The SLS Infrastructure team will be operating on global bases, covering multiple time zones, delivering our services. Working in different shifts (rotating on regular basis) will be part of the position.In addition, you will play a role in supporting the SLS Infrastructure transition to migrate Infrastructure services from external providers and/or business units to the in-house team, ensuring full alignment with global standardsYoull be part of a skilled Infrastructure team that supports career growth. Were looking for someone with practical experience, a passion for quality, and the ability to motivate others in a fast-paced environment.We offer a flexible working environment although some periodic multi country travel will be expected.Key Responsibilities: Leadership & People Development

• Coach and guide level 2 team members and share knowledge and best practices.
• Define objectives and monitor KPIs, ensuring accountability for service quality and promoting a culture of continuous improvement
• Encourage open communication and regular feedback within the team to identify areas for growth and address challenges promptly
• Promote diversity and inclusion by recognising individual strengths and fostering a supportive environment where every team member feels valued

Service Delivery & Compliance

• Contribute on Infrastructure Network Service delivery in line with ITIL best practices and Company procedures for service request, incident, problem, change, and release management
• Ensure compliance and performance, adhering to global Infrastructure governance, security, and operational standards, monitoring, patching, and implementing corrective actions
• Ensure continuous improvement with standardization, automation, decrease of support level.
• Contribute to team mindset on excellence in service quality and continuous improvement, within the OneITeam community
• Actively contribute and/or take the technical lead during escalation and major incident/P1 process and follow-up
• Ensure that documentation (SOP, HLD, LLD, ) is up to date

Required Skills & Qualifications:

• Fluent English speaking and writing at minimum C1 level
• Strong analytical and problem-solving skills
• Mandatory certification on ITIL or service management principles.
• Good knowledge on network services based on:
• Security Service Edge (SSE): Zscaler, Netskope
• Firewall: Fortigate, Fortimanager, Paloalto, Panorama, Tufin
• LAN/WiFi: Juniper, Cisco, Meraki
• SDWAN: Cisco Catalyst, Viptela, Meraki
• Network Access Control: Cisco ISE
• Familiarity with ITSM and CMDB tools (ServiceNow)
• Able to work within the mindse